At a Glance
- Tasks: Support residents and improve neighbourhoods, making a real difference in their lives.
- Company: Join Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Flexible working, excellent pension, gym access, and generous annual leave.
- Other info: Enjoy a vibrant work culture with regular events and community engagement opportunities.
- Why this job: Be part of a team that creates safe, welcoming communities and enhances quality of life.
- Qualifications: Experience in social housing or customer service with a fair and empathetic approach.
The predicted salary is between 30000 - 40000 £ per year.
Be The Difference Between a House and a Home. Are you ready to shape safer, stronger neighbourhoods across Plymouth? Join us at Plymouth Community Homes and play a vital role at the heart of our communities—supporting residents, improving estates, and helping people feel proud of where they live.
About the role: You’ll be the go‑to contact for tenants, providing responsive, fair, and solutions‑driven support. From managing tenancy enquiries and resolving issues to tackling anti‑social behaviour and upholding community standards, your work will have a direct, positive impact on residents’ quality of life. You’ll be supported by various internal teams and local partners while helping build safe, welcoming and thriving neighbourhoods across Plymouth and developing strong, trusted relationships with residents.
What You’ll Bring:
- Has experience in social housing or a similar customer‑focused environment
- Takes a fair, balanced and empathetic approach when working with diverse communities
- Delivers a ‘can‑do’ attitude, underpinned by resilience and clear, sound judgement
- Effectively manages and prioritises a varied caseload, ensuring all tasks are completed to a successful outcome
- Is committed to improving lives and creating positive community outcomes
About Plymouth Community Homes: We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we aim to grow, to provide more people with high‑quality, affordable homes to rent and buy.
What we can offer you:
- Flexible working opportunities including flexi‑time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped on‑site gym and changing facilities
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- It’s fun to work here! With regular company and team events
- Access to our extensive employee reward portal which includes discounts for multiple everyday retailers
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Housing Officer employer: CIH International Housing Group
Plymouth Community Homes is an exceptional employer dedicated to shaping safer, stronger neighbourhoods in Plymouth. With a strong focus on employee well-being, we offer flexible working arrangements, a generous pension scheme, and numerous opportunities for personal and professional growth. Our vibrant work culture fosters collaboration and community engagement, making it a rewarding place to contribute to meaningful change in residents' lives.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with current employees at Plymouth Community Homes. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching common questions related to social housing and community support. Think about your past experiences and how they align with the role of a Housing Officer—be ready to share those stories!
✨Tip Number 3
Show your passion for community work! When you get the chance to chat with potential employers, express your commitment to improving lives and creating positive outcomes. Let them see your 'can-do' attitude shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of Plymouth Community Homes and making a difference.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for making a difference in the community shine through. We want to see how you can contribute to creating safer and stronger neighbourhoods, so share any relevant experiences that highlight your commitment to improving lives.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who understand the unique challenges of social housing, so don’t hesitate to showcase your relevant background and how it aligns with our mission.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see how you fit the role and what you can bring to our team.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position there!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Community
Before the interview, take some time to research Plymouth and its communities. Understand the challenges residents face and think about how you can contribute to making a difference. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Empathy
As a Housing Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals or communities. Highlight how you approached these situations with a fair and balanced mindset, demonstrating your ability to handle diverse needs.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you've tackled issues effectively. Think of scenarios involving tenancy enquiries or anti-social behaviour, and explain how you resolved them. This will illustrate your solutions-driven approach and sound judgement.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, community initiatives, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values.
