At a Glance
- Tasks: Lead a team to enhance rent management and customer satisfaction in social housing.
- Company: Join a forward-thinking organisation dedicated to improving housing services.
- Benefits: Competitive salary, generous leave, agile work environment, and development opportunities.
- Other info: Empowering culture with a focus on continuous improvement and career growth.
- Why this job: Shape the future of rent management and make a real difference for customers.
- Qualifications: Experience in social housing and strong leadership skills required.
The predicted salary is between 47917 - 47917 £ per year.
We're looking for an experienced Housing Manager to lead our rent function and raise the bar on performance, compliance, and customer outcomes. This is an important leadership role for a subject matter expert in social housing. We’re looking for someone who understands the complexities of rent debt management, rent setting, debt performance, housing law and regulatory expectations, and can confidently lead a team to deliver outstanding results.
What you’ll be accountable for:
- Leading a team of rent officers – driving high performance and ensuring excellent customer satisfaction.
- Providing expert oversight – ensuring full compliance with rent policy, regulatory standards, and legislation.
- Improving performance – using data and insight to challenge, innovate, and continuously improve service delivery.
- Developing a high‑performing team – coaching and empowering colleagues to deliver excellent outcomes.
- Handling complexity – supporting the resolution of escalated and complex rent‑related cases.
- Shaping strategy delivery – working closely with the Operations Manager to deliver our vision, Housing Made Simple, with a focus on simplicity, compliance, and customer experience.
This role is about more than management – you will set standards, drive accountability, and embed a performance‑focused culture.
What we’re looking for:
- Experience in social housing rent debt collection, with strong technical knowledge of housing law and best practice.
- A track record of leading high‑performing teams and improving service outcomes.
- Proven ability to drive performance through data, insight, and accountability.
- Confidence to act as a recognised expert and decision‑maker in complex rent matters.
- Experience delivering continuous improvement and influencing wider organisational direction.
- Strong coaching and leadership skills, with the ability to challenge, support, and develop others.
Essential:
- Social housing experience in a rents or income‑focused role.
- Full UK driving licence.
- GCSE (or equivalent) and willingness to work towards CIH Level 4 (if not already held).
The difference you’ll make:
This is your opportunity to own and shape a core service, influence how rent debt is managed across the organisation, and ensure we deliver a service that is compliant, efficient, and genuinely works for our customers.
What we can offer:
- A competitive salary of £47,917.60 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well‑being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
Housing Manager employer: CIH International Housing Group
As a Housing Manager with us, you will be part of a dynamic team dedicated to transforming social housing services. We pride ourselves on fostering a supportive work culture that prioritises employee well-being and professional growth, offering extensive development opportunities and a competitive benefits package. Join us in making a meaningful impact while enjoying a healthy work/life balance in an agile working environment.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and rent debt management. Be ready to discuss how you've led teams to success and improved service outcomes. We want to see your expertise shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've coached and developed your team. Highlight your ability to drive performance through data and insight – this is key for a Housing Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our mission to make housing simple and effective for everyone.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social housing and rent debt management. We want to see how your skills align with the role of Housing Manager, so don’t hold back on showcasing your expertise!
Showcase Your Leadership Skills:As a Housing Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share examples of how you've coached and developed teams in the past, and how you’ve driven performance and customer satisfaction.
Be Data-Driven:We love candidates who can use data to drive performance improvements. Include specific instances where you've used data insights to challenge the status quo or improve service delivery. This will show us that you understand the importance of metrics in achieving outstanding results.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, rent debt management, and compliance standards. Being able to discuss these topics confidently will show that you're the expert they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance or improved service outcomes, as this will demonstrate your capability to lead a high-performing team.
✨Data is Your Friend
Be ready to talk about how you've used data to drive decisions and improve processes. Highlight any tools or methods you've employed to analyse performance and how that led to better customer satisfaction.
✨Emphasise Continuous Improvement
Think of instances where you've implemented changes that led to better results. Discuss your approach to coaching and developing others, as well as how you’ve influenced organisational direction through innovative ideas.
