At a Glance
- Tasks: Assist with customer queries and administrative support in housing services.
- Company: The Guinness Partnership, a customer-focused organisation in West London.
- Benefits: Part-time hours, competitive salary, and a pathway to a housing career.
- Other info: Agile role with opportunities for professional development and community engagement.
- Why this job: Kickstart your career in housing while making a positive impact on residents' lives.
- Qualifications: Strong customer service skills and experience in fast-paced environments.
The predicted salary is between 20000 - 22000 £ per year.
Job Description
The Guinness Partnership has a new opportunity for a Housing Assistant to join our team in West London on a 12-month fixed term contract.
This role is part time for 21.5 hours per week.
As a Housing Assistant, you will assist with the delivery of the Customer Liaison Service, by providing administrative support and resident query management across the function to achieve positive outcomes for Guinness and our residents.
This is the first step on our career pathway for housing professionals.
Your key responsibilities include but are not limited to data input, customer data information management, raising repairs, system updates, raising purchase orders and answering routine resident enquiries and making routine outbound calls to residents.
This is an agile, field-based role.
While you will be based at the London office, much of your time will be spent on your patch, engaging with residents and supporting service delivery across West London.
What we are looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.
You will bring strong customer service skills and a real willingness to go the extra mile, while developing your expertise as you begin your journey on our housing career pathway.
You will also be able to demonstrate
- Experience of providing excellent customer service.
- Previous experience working in a fast-paced front-line role.
- Experience working to deadlines and targets.
- Ability to work methodically, follow agreed procedures and accurately record data and information.
- Proven ability to provide accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing.
- Good oral and written communication skills.
- Good knowledge of Microsoft Office, including Excel
Essential qualifications
- Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher
Desirable qualifications
- CIH Level 3 or working towards.
To find out more about the role and the essential requirements for the role, please review the role profile.
The advertised salary includes a £4000 (pro-rata) Local Job Supplement
Housing Assistant employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
