At a Glance
- Tasks: Support residents with housing management and ensure timely rent payments.
- Company: YMCA St Pauls Group, a community-focused organisation.
- Benefits: Competitive hourly rate of £15.06 and opportunities for personal growth.
- Other info: Join a diverse team dedicated to community wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing support and strong communication skills.
The predicted salary is between 30000 - 31000 £ per year.
Location: Surbiton
Rate: £15.06 per hour
Job Purpose
- To provide housing management and housing related support to a caseload of residents.
- To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary.
- Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents.
- To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans.
- To be responsible for ensuring that the Inform is maintained accurately for all residents with whom you have contact.
Housing and Support Officer employer: CIH International Housing Group
YMCA St Pauls Group is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. Located in Surbiton, employees benefit from a collaborative environment where they can grow professionally while making a meaningful impact in the community. With a focus on employee growth opportunities and a commitment to diversity and inclusion, YMCA St Pauls Group stands out as a rewarding place to work for those passionate about housing and support services.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to YMCA St Pauls Group. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing management and support services. We want you to show off your understanding of rent accounts and how to tackle arrears effectively. Confidence is key!
✨Tip Number 3
Don’t forget to highlight your collaborative skills! The role involves working with various departments, so be ready to share examples of how you've successfully worked in teams before. We love a team player!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about the opportunity. Let’s get you one step closer to that Housing and Support Officer role!
We think you need these skills to ace Housing and Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing and Support Officer role. Highlight your relevant experience in housing management and support, and show us how you can meet the needs of residents based on their Outcome Star assessments.
Showcase Your Collaboration Skills:Since this role involves working closely with various departments, let us know about your teamwork experiences. Share examples of how you've successfully collaborated with others to deliver great services or solve problems.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of us!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Housing and Support Officer inside out. Familiarise yourself with housing management principles, rent account monitoring, and the importance of early intervention in preventing arrears. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Collaborative Spirit
Since the job involves working closely with various departments, be prepared to discuss your experience in teamwork. Think of examples where you've successfully collaborated with others, especially in community settings. Highlight how you can contribute to delivering the best service for residents by working well with Facilities, Property Management, and other teams.
✨Demonstrate Empathy and Understanding
As a Housing and Support Officer, you'll be dealing with residents who may have diverse needs. Be ready to share experiences where you've shown empathy and provided support. Discuss how you would approach residents based on their Outcome Star assessment action plans, ensuring they receive tailored services that meet their specific needs.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the organisation. Ask about the challenges they face in housing management or how they measure success in supporting residents. This not only shows your interest but also helps you gauge if the role is the right fit for you.
