At a Glance
- Tasks: Provide support and guidance to residents facing housing difficulties.
- Company: Join a compassionate Housing team dedicated to preventing homelessness.
- Benefits: Generous annual leave, pension scheme, and flexible working options.
- Other info: Enjoy a hybrid working system and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing or advice roles with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about helping people and making a positive difference in your community? We are looking for a motivated Homelessness Triage Officer to join our supportive Housing team. This is a rewarding frontline role where you will help residents facing housing difficulties and work alongside dedicated colleagues who are committed to preventing homelessness and delivering a compassionate, high-quality service.
Responsibilities
- As the first point of contact for the service, you will provide initial advice and guidance to people experiencing housing problems.
- You will carry out triage assessments, identify households who may be homeless or at risk of homelessness, and offer clear information on housing options and available support.
- The role involves managing an initial caseload, maintaining accurate records and working with partner agencies to ensure residents receive the right help as early as possible.
The post is offered on a permanent, full time basis (36 hours per week). The Council operates a hybrid working system where employees may work up to three days per week from home.
Qualifications
- We are looking for someone with experience of working in housing, homelessness services or a similar advice role, who is confident communicating with people from a wide range of backgrounds.
- You will be organised, able to manage competing priorities, and comfortable making informed decisions in a busy environment.
- Most importantly, you will have a strong customer focus, good problem‑solving skills and a genuine commitment to supporting vulnerable residents.
Benefits
- 27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
- Local government pension scheme
- Flexi‑Leave - accrue extra hours
Homelessness Triage Officer employer: CIH International Housing Group
Join our dedicated Housing team as a Homelessness Triage Officer, where your passion for helping others will be met with a supportive work culture and ample opportunities for personal and professional growth. Enjoy a generous benefits package, including up to 32 days of annual leave, a local government pension scheme, and the flexibility of hybrid working, all while making a meaningful impact in your community by assisting residents facing housing challenges.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Triage Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector. Attend local events or join online forums where you can connect with others who share your passion. You never know who might have a lead on a job or offer valuable advice.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, be ready to share your story. Highlight your experience and why you're passionate about helping those facing housing difficulties. A genuine connection can make all the difference.
✨Tip Number 3
Stay organised! Keep track of the roles you’re interested in and follow up on applications. If you apply through our website, make sure to check back regularly for updates. Being proactive shows your commitment and enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your skills align with their mission to prevent homelessness. Show them that you’re not just looking for a job, but that you genuinely want to make a positive impact in the community.
We think you need these skills to ace Homelessness Triage Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the community and supporting those facing housing difficulties.
Tailor Your Experience:Make sure to highlight any relevant experience you have in housing or homelessness services. We’re looking for someone who can communicate effectively with diverse backgrounds, so share examples that showcase your skills in this area.
Be Organised:Since the role involves managing a caseload and maintaining accurate records, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of your tasks and priorities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on the key issues surrounding homelessness and housing services. Familiarise yourself with local resources and support options, as well as any recent changes in legislation that might affect your role. This will show your passion and commitment to making a difference.
✨Showcase Your Empathy
As a Homelessness Triage Officer, you'll be dealing with vulnerable individuals. During the interview, share examples of how you've successfully communicated with people from diverse backgrounds. Highlight your ability to listen actively and provide compassionate support, as this is crucial for the role.
✨Demonstrate Organisational Skills
Talk about your experience managing caseloads and prioritising tasks effectively. Use specific examples to illustrate how you've handled competing priorities in previous roles. This will reassure the interviewers that you can thrive in a busy environment while maintaining accurate records.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges faced by the Housing team, or the hybrid working system. This not only shows your interest in the role but also helps you gauge if the organisation aligns with your values and work style.
