At a Glance
- Tasks: Support individuals experiencing homelessness and help them transition to stable accommodation.
- Company: Birmingham City Council, committed to making a difference in the community.
- Benefits: Competitive salary, full training, and flexible working options.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping vulnerable people find stability and support.
- Qualifications: Compassionate, strong communication skills, and basic IT knowledge.
The predicted salary is between 28598 - 33699 £ per year.
In this role you will provide practical, day-to-day support to households experiencing homelessness, often in emergency or crisis situations. Weekly hours will be on a rota-based shift pattern, including evenings, weekends and bank holidays. Shifts will be from between 8am - 9.30pm Monday - Friday and 8am - 8.30pm on weekends. Working within one of our supported accommodation centres across the city, you will be part of a team delivering a temporary accommodation service, ensuring residents feel safe, supported and able to move forward.
Responsibilities
- Support residents on arrival and throughout their stay in temporary accommodation
- Assist with housing benefit claims and basic financial arrangements
- Help residents plan their move into longer-term accommodation
- Carry out room inspections and safety checks
- Respond flexibly to the needs of individuals and families
- Write brief case notes and maintain accurate records
- Work collaboratively with colleagues and partner agencies to support positive outcomes
About You
- We’re looking for people with the right values and personal qualities – full training and ongoing support will be provided.
- Be compassionate, empathetic and genuinely motivated to help others
- Have strong communication and customer service skills
- Be confident working with a diverse range of people, including those with complex needs
- Be able to build trust and positive relationships with residents
- Have basic IT skills to record case notes and work with simple data
- Be organised, adaptable and able to respond to changing situations
EEO and Safeguarding Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Safeguarding and promotion of welfare is a statutory commitment.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Homeless Centre Support Officer employer: CIH International Housing Group
Birmingham City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Homeless Centre Support Officers. With a strong commitment to employee development, you will receive comprehensive training and ongoing support, enabling you to make a meaningful impact in the lives of those experiencing homelessness. The council values diversity and offers flexible working options, ensuring that all employees can thrive while contributing to the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Centre Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness support. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching common questions for support roles. Think about your experiences and how they relate to the skills needed for the Homeless Centre Support Officer position. Practise your answers with a friend to boost your confidence!
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you care about helping those experiencing homelessness. Share personal stories or experiences that highlight your empathy and commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to support vulnerable individuals.
We think you need these skills to ace Homeless Centre Support Officer
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your genuine motivation to help others. Share experiences that highlight your empathy and understanding of the challenges faced by those experiencing homelessness.
Highlight Your Communication Skills:Strong communication is key in this role. Make sure to mention any relevant experience where you've successfully interacted with diverse groups or individuals, especially in challenging situations.
Be Organised and Adaptable:We want to know how you handle changing situations. Include examples of times when you've had to adapt quickly or manage multiple tasks effectively, as this will show us you're ready for the dynamic nature of the job.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Show Your Compassion
In this role, empathy is key. Be prepared to share examples of how you've supported individuals in crisis situations. Highlight your ability to connect with people and demonstrate genuine care for their well-being.
✨Communicate Clearly
Strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might be asked about how you would handle difficult conversations, so think of scenarios where you've successfully navigated challenging discussions.
✨Demonstrate Flexibility
This job requires adaptability. Be ready to discuss times when you've had to adjust your approach based on changing circumstances. Show that you can think on your feet and respond effectively to the needs of diverse individuals.
✨Know the Basics of IT
Since you'll need to maintain accurate records, brush up on basic IT skills. Familiarise yourself with common software used for case notes and data management. Being confident in this area will show you're prepared for the administrative aspects of the role.
