At a Glance
- Tasks: Manage properties and deliver top-notch housing services to support residents.
- Company: Join Hightown Housing Association, a charitable organisation dedicated to safe homes.
- Benefits: Enjoy 33 days annual leave, bonuses, gym access, and ongoing development.
- Other info: Full UK driving licence needed; dynamic role with great career growth.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 41349 - 41349 £ per year.
A fixed-term maternity cover position with a salary of £41,349 per annum, located in Hemel Hempstead, Hertfordshire. The role requires 35 hours of work per week, Monday to Friday, from 9:00am to 5:00pm, under a contract lasting from November 2026 to November 2027.
At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. We are committed to providing excellent housing and support services to our customers.
As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive, and resident-focused housing management service. Key responsibilities include:
- Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
- Dealing with tenancy breaches and taking appropriate action where required.
- Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
- Responding to and resolving customer enquiries and complaints in a timely and professional manner.
- Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
- Working with colleagues to ensure communities and properties are well maintained.
- Supporting resident engagement and ensuring customers have opportunities to influence services.
- Building effective partnerships with local authorities and external agencies.
- Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.
We are looking for someone who is passionate about delivering excellent customer service and achieving positive outcomes for customers. You will have:
- Previous experience in housing management.
- Knowledge of landlord and tenant law and housing-related legislation.
- Strong communication and relationship-building skills.
- The ability to manage a varied workload and make sound decisions independently.
- Experience of managing housing processes and systems.
- A proactive and solution-focused approach.
- Excellent organisational skills and attention to detail.
- A commitment to providing high-quality services and putting customers first.
A full UK driving licence and access to a vehicle are essential for this role.
In return for your dedication and expertise, we offer an excellent benefits package including:
- 33 days annual leave (including Bank Holidays), increasing with service.
- Annual performance-related salary bonus.
- Monthly attendance bonus.
- Blue Light Card membership.
- On-site gym access.
- Competitive pension scheme.
- Ongoing learning and development opportunities.
Please note: This role is subject to an enhanced DBS check. We shortlist on an ongoing basis and may close the advert early.
Housing Officer in Hemel Hempstead employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
