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- Tasks: Lead and manage housing operations, ensuring exceptional service for over 130,000 customers.
- Company: The Guinness Partnership is a leading housing association dedicated to improving lives through quality housing services.
- Benefits: Enjoy competitive salary, local job supplement, and opportunities for professional development.
- Why this job: Join us to drive change, enhance resident experiences, and foster a supportive team culture.
- Qualifications: Degree level education and proven senior management experience in housing or similar sectors required.
- Other info: National travel required; first stage interviews via MS Teams.
The predicted salary is between 48000 - 84000 £ per year.
Are you a strategic leader with a passion for delivering exceptional housing services? The Guinness Partnership has a new opportunity for a Head of Housing Operations. Based in London, Oldham or one of our regional offices, you will be responsible for providing the direction, leadership and overall management of our Customer Liaison Service nationally, who provide services to more than 130,000 customers living in 70,000 homes across England.
You will be leading a team of 8 Regional Heads of Service. This is an exciting time to join us, as the Head of Housing Operations, you will have the opportunity to drive real change and further improve our service to Guinness residents. You will be responsible for developing and delivering the strategic plans to deliver an excellent resident experience and creating a culture that supports and develops employees.
We know that how we do things is just as important as what we do. You’ll not only be an inspirational leader that can think strategically, you’ll also have the determination to ensure that Guinness achieves KPIs and delivers high performance consistently. The role will require national travel; the successful candidate will regularly be in London over the coming months.
Essential experience:
- Proven senior management experience and strong operational skills, in a large, complex housing or similar organisations.
- Proven track record of achieving KPIs, delivering high performance and sustained customer satisfaction.
- Experience of strategic and operational planning, collaborative working and leading the delivery of high-quality customer focused services.
- Experience of leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture.
- Experience of budget setting, management and control.
- Understanding of health and safety, risk and regulatory requirements for a housing association.
- Experience of delivering exceptional service to a diverse range of customers through others.
- Excellent written, verbal and inter-personal communication skills across large teams/ in complex organisations.
- Strong stakeholder management and influencing skills.
Desirable experience:
- Experience of continuous improvement methodologies.
- Relevant coaching skills.
Qualification requirements:
- Educated to degree level or equivalent.
- CIH Level 5 qualified (or working towards).
Please apply with a CV and covering letter that details how you meet the essential criteria. First stage interviews to be held over MS Teams on Friday 2nd & Tuesday 6th May. Second stage interviews to be held in our London office on Monday 12th May. If the successful candidate is based in our London office, they will also receive a £6000 Local Job Supplement in addition to the advertised salary.
Head of Housing Operations employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing Operations
✨Tip Number 1
Familiarise yourself with the Guinness Partnership's mission and values. Understanding their commitment to delivering exceptional housing services will help you align your leadership style and strategic vision with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of the Guinness Partnership. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in achieving KPIs and delivering high performance. Highlighting these experiences will demonstrate your capability to drive change and improve service delivery, which is crucial for this role.
✨Tip Number 4
Stay updated on current trends and challenges in the housing sector. Being knowledgeable about industry developments will not only enhance your discussions during interviews but also show your commitment to continuous improvement and innovation in housing operations.
We think you need these skills to ace Head of Housing Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior management experience and operational skills relevant to housing services. Use specific examples that demonstrate your track record in achieving KPIs and delivering high performance.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your experience aligns with the essential criteria listed in the job description. Emphasise your leadership style, strategic planning abilities, and your commitment to customer satisfaction.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your excellent written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated across large teams.
Highlight Relevant Qualifications: Mention your educational background and any relevant qualifications, such as CIH Level 5 or equivalent. If you are working towards this qualification, be sure to state that as well, as it shows your commitment to professional development.
How to prepare for a job interview at CIH International Housing Group
✨Showcase Your Leadership Skills
As a Head of Housing Operations, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and performance management skills.
✨Highlight Your Strategic Thinking
This role requires a strategic mindset. Be ready to discuss your experience with strategic and operational planning, and how you've driven change in previous roles. Use specific examples to illustrate your thought process.
✨Demonstrate Customer Focus
Since the role involves delivering exceptional services to a diverse range of customers, prepare to talk about how you've achieved high customer satisfaction in the past. Share metrics or KPIs that showcase your success in this area.
✨Prepare for Stakeholder Management Questions
Strong stakeholder management is crucial for this position. Think of instances where you've successfully influenced stakeholders or collaborated with various teams. Be ready to explain your approach and the outcomes of those interactions.
