Housing Support Officer in Hawick

Annual salary: up to £29,856.80 per annum, including company vehicle and fuel card or £3,500 company car allowance.

Location: Hawick

About the Role

We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right‑to‑work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused.

This role is responsible for delivering a high‑quality housing management and support service to service users, combining property management with person‑centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move‑ins, move‑outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place.

The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required.

Role Criteria

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met.
• Provide practical and emotional support to individuals and families.
• Identify needs and put in place support packages to promote independence.
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours.
• Carry out risk assessments and maintain accurate records for audits and compliance.
• Communicate effectively with colleagues, service users, local authorities, and partner organisations.
• Maintain professional boundaries while being approachable, empathetic, and supportive.
• Work independently, showing resilience and initiative.
• Flexible and willing to travel between sites.
• Hold a full UK driving licence.

Benefits we can offer you

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day – organised as a massive thank you from the Executive team for all the hard work.
• Volunteering Leave – employees can take paid time to volunteer in the community.
• Staff perks through Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, plus much more.
• Family‑friendly policies.
• Company Vehicle and Fuel Card.
• Access to EAP counseling sessions.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity and Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.