At a Glance
- Tasks: Manage properties, build relationships with residents, and ensure safe, well-maintained estates.
- Company: Respected housing organisation dedicated to improving lives.
- Benefits: Competitive pay, supportive team, and Monday to Friday hours.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 18.76 - 18.76 £ per hour.
- Housing Officer
- Pay Rate: £18.76 per hour
- Housing Officer - Temporary Opportunity
We are currently recruiting for an experienced Housing Officer to join a well-established housing organisation based in CM14.
This is an excellent opportunity for someone who is passionate about delivering high-quality housing management services and improving the lives of residents.
As a Housing Officer, you will be responsible for managing a designated patch of properties, building positive relationships with residents, and ensuring estates are safe, well-maintained, and compliant with housing standards.
Key Responsibilities
- Manage a portfolio of residential properties and provide an excellent housing management service.
- Build strong relationships with residents and act as their first point of contact.
- Investigate and resolve tenancy-related issues, including anti-social behaviour (ASB), complaints, and safeguarding concerns.
- Carry out regular estate inspections and ensure communal areas are maintained to a high standard.
- Work closely with repairs, maintenance teams, contractors, and managing agents to resolve issues promptly.
- Monitor repairs and maintenance performance to ensure excellent customer service. Support residents by providing advice and guidance on tenancy matters.
- Manage service charges and communicate effectively with residents regarding housing services.
- Ensure accurate record keeping and maintain up-to-date case management systems.
- Work collaboratively with internal teams and external partners to improve resident satisfaction.
Essential Requirements
- Previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role.
- Strong knowledge of tenancy management, ASB, safeguarding, and housing legislation.
- Excellent communication, customer service, and problem-solving skills.
- Experience managing a housing patch and working with diverse communities.
- Ability to prioritise a busy workload and work independently.
- Good IT skills, including Microsoft Office and housing management systems.
- What's on Offer
- Competitive pay rate of
- Monday to Friday working hours (9:00 AM - 5:00 PM).
- Opportunity to work with a respected housing provider.
- Supportive team environment.
- Immediate start available, subject to compliance.
- #J-18808-Ljbffr
Supported Housing Officer in Harlow employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
