At a Glance
- Tasks: Be the vital link between residents, clients, and our team, ensuring smooth communication.
- Company: Join a leading asset and energy services company dedicated to community improvement.
- Benefits: Enjoy a competitive salary, 29 days leave, and flexible benefits like health plans.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a valid driving license required.
The predicted salary is between 40500 - 49500 £ per year.
Excellence is not just an expectation, it's our standard.
With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK.
Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.
This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement.
Key Responsibilities
- Manage and resolve complaints in line with company procedures.
- Develop strong working relationships with client representatives and housing departments to ensure consistent information flow.
- Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly.
- Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion.
- Arrange appointments for surveys and works, ensuring all dates are confirmed in writing.
- Create and maintain accurate plot files (paper and electronic) and assist in project management meetings.
- Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions.
- Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery.
Experience & Skills Required
- Demonstrable success in a similar role.
- Driving License is required due to client site visits.
- Excellent customer service skills and the ability to produce high-quality reports.
- A strong communicator with the ability to manage complaints effectively
- Competent in MS Office (Word & Excel).
- Highly organized with excellent attention to detail and the ability to work an ever changing workload.
What We Offer
- £27,000-£30,000
- 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
- Employer-contributed pension scheme
- Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.
Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work.
We aim to provide every employee the support to fulfill their professional and personal potential.
Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment.
Business Sureserve Energy Services North Ltd. Locations Halifax Yearly salary £28,000 - £30,000 Employment type Full-time
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Tenant Liaison Officer in Halifax employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIH International Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIH International Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIH International Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at CIH International Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIH International Housing Group!
How to prepare for a job interview at CIH International Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
