At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth refurbishments and happy households.
- Company: Join PiLON, a supportive team in East London focused on community engagement.
- Benefits: Enjoy 23 days holiday, shopping discounts, and a friendly office vibe.
- Other info: Opportunities for personal growth with training budgets and a fun team culture.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 30000 £ per year.
PiLON is seeking a Resident Liaison Officer to act as the primary point of contact between our project teams and residents, ensuring smooth refurbishment processes and minimal disruption to householders.
Salary and Contract
- Salary up to £30,000 gross per annum plus a car allowance.
- Contract type: Full‑time.
- Location: East London.
- This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Responsibilities
- Communicate with residents to organize property visits.
- Regularly visit residents' homes to conduct property surveys and identify required refurbishment work.
- Act as the liaison to minimize disruptions and ensure projects proceed seamlessly, generating resident satisfaction and loyalty.
- Collaborate with the site team to ensure that the refurbishment work is completed according to agreed timelines.
- Handle complaints patiently and efficiently.
- Keep project trackers updated in line with the programme of works.
Qualifications
- Driving licence and access to your own vehicle (essential).
- Customer-focused mindset.
- Comfortable using Microsoft Office and IT systems.
- Strong problem‑solving and complaint‑handling skills.
- Excellent verbal and written communication.
- Reliable, punctual, and well‑organised.
- Ability to prioritize, multitask, and adapt to changing deadlines.
Desirable Qualifications (not essential)
- Health & Safety awareness.
- First Aid qualification.
Benefits
- 23 days of holiday per year, excluding Bank Holidays, with additional days earned through length of service.
- Up to £2,000 reward for successful recommendations as part of our referral scheme.
- Significant savings on daily shopping via our benefits portal.
- A welcoming office, snacks, beverages, friendly colleagues, and team socials throughout the year.
- A supportive culture and a great team with exceptional talent and experience.
- Trained Mental Health First Aiders support.
- Annual training budget to support your personal and professional development.
Resident Liaison Officer in Grove employer: CIH International Housing Group
At PiLON, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Resident Liaison Officer in East London, you will enjoy competitive benefits including 23 days of holiday, a generous referral scheme, and access to an annual training budget to enhance your skills. Join our friendly team where collaboration and resident satisfaction are at the heart of what we do, ensuring a rewarding and meaningful career.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Grove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIH International Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIH International Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Grove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIH International Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at CIH International Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIH International Housing Group!
How to prepare for a job interview at CIH International Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
