Independent Living Housing Officer in Frome

The Vacancy

As an Independent Living Housing Officer, you'll be providing housing management services to customers living within our independent housing properties, taking a holistic approach, ensuring an enhanced service is offered. You'll be seen as someone who is able to deliver a reliable customer service in a professional and confident manner. You'll have great communication skills and will be a natural problem solver, ensuring the job gets done. Our aim is to enable our customers to live as independently as possible in their homes, ensuring that additional support is put into place when needed. You'll be present in the community meeting customers in their homes and will be a dedicated point of contact. You'll have the ability to adapt your day to suit changes in demands and won't be phased by a busy workload. You may also find yourself arranging scheme meetings, completing health and safety inspections or attending multi-agency meetings, so no two days will be the same.

About you

You will come to the role with knowledge of the housing sector and current housing issues, alongside a strong understanding of the needs of older, disabled and vulnerable customers and the services that can be accessed for them. You'll be able to demonstrate your resilience, giving examples of when you have worked in challenging, emotive situations and how you've been able to apply empathy and patience. You will be a natural problem solver, a 'can do' person, always keen to see a task through to the end. You'll also consider yourself to be very organised, a strong record keeper and someone who is able to meet deadlines. You will be a great communicator, able to adapt your style to your audience and you will be confident in your admin and IT skills, to complete the 'paperwork' element of the role. As you'll be out and about in the community you will need a full UK driving licence and access to a vehicle for work purposes.

What's in it for me

• We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better.
• The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business's needs.
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan.
• We invest in colleagues' careers and development through our leader and colleague development frameworks.
• Defined Contribution Pension and attached life assurance.
• Volunteering hours available to all colleagues to enable them to give back.
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more.
• Enhanced leave.
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.