At a Glance
- Tasks: Support residents in maintaining independence and deliver high-quality housing management services.
- Company: Regenda, a company focused on regeneration and creating opportunities.
- Benefits: Flexible working options, 27 days annual leave, and a £250 learning allowance.
- Other info: Join a diverse team with excellent career growth and volunteering opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and knowledge of social housing legislation.
The predicted salary is between 29150 - 29150 £ per year.
The purpose of this role is to deliver a high‑quality, resident‑focused housing management service within Independent Living schemes, supporting residents to maintain their independence. The role ensures compliance with social housing regulations, effective complaint handling, strong safeguarding practice, and accurate service‑charge management. It contributes to a positive culture aligned with Regenda's values, placing the customer voice at the centre of service delivery. The role requires fair, respectful engagement with all residents, prompt resolution of enquiries, and consistent adherence to housing policies, legal responsibilities, and regulatory standards.
The right fit:
- Experience of working to achieve key performance indicators and targets.
- The ability to operate at pace and be adaptable to changing priorities in a results‑driven environment.
- Excellent communication skills, both verbal and written.
- Understanding of value for money requirements in a working context.
- An excellent, customer‑centric approach, good interpersonal skills with an ability to develop excellent working relationships.
- Solid ICT skills, knowledge and experience of using Microsoft Office.
- Experience in delivering high quality front line customer facing services.
- Be flexible, resilient and able to manage change.
- Highly motivated and passionate, with a readiness to engage operationally.
- Self‑motivated and able to use own initiative to find solutions.
- Strong knowledge of social housing legislation, including tenant satisfaction measures, regulatory standards, complaints within the housing ombudsman service, service charge legislation, safeguarding legislation, rent regulations, and lettings legislation.
- Ability to demonstrate empathy in dealing with and resolving dispute situations.
- Must be able to drive, have access to a car, hold a valid driving licence, and have business insurance to claim mileage.
What we offer:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer's contribution to the pension scheme (match funded).
- £250 annual Live and Learn allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.
Independent Living Officer in Fleetwood employer: CIH International Housing Group
Regenda is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible working options and a generous benefits package including 27 days of annual leave, enhanced family leave, and a commitment to employee development through various learning opportunities. Located in Fleetwood, the role of Independent Living Officer not only allows you to make a meaningful impact on residents' lives but also provides a collaborative environment where your contributions are valued and recognised.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Officer in Fleetwood
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at CIH International Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from CIH International Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like CIH International Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at CIH International Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Independent Living Officer in Fleetwood
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to CIH International Housing Group:Before hitting send, make sure to tailor your application specifically to CIH International Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at CIH International Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
