At a Glance
- Tasks: Support a vibrant community and help residents settle into their new homes.
- Company: Join McCarthy Stone, a leader in retirement living with a friendly atmosphere.
- Benefits: Enjoy flexible hours, generous leave, and access to training and discounts.
- Other info: Training provided for First Aid and Health and Safety compliance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 22557 - 22557 £ per year.
As House Manager, you are the friendly, professional point of contact for homeowners and their families. Your key focus is to support a safe, welcoming, and independent lifestyle for our residents.
Key Responsibilities
- Welcoming new homeowners and helping them settle into their new homes
- Providing front‑of‑house service and engaging warmly with all visitors
- Being the first point of contact for residents and offering assistance, guidance, or support
- Managing supplier relationships to ensure smooth day‑to‑day operations
- Acting as the face of McCarthy Stone for homeowners' families and friends
- Handling resident concerns with sensitivity, confidentiality, and respect
- Overseeing estate management, including communal areas, gardens, and grounds
- Supporting the development of a strong community through organising social events and regular resident meetings
- Ensuring compliance with all Health and Safety requirements
About You – What We’re Looking For
- Excellent communication skills and a proactive attitude
- Previous experience in a customer‑facing or service management role
- Professionalism and a commitment to high‑quality service
- Enjoy variety and take initiative in a busy environment
- Effective problem solving and calm under pressure
- Comfortable using Microsoft Word, Outlook, and other basic digital tools
- Awareness of basic Health and Safety (training provided)
- First aid qualifications or willingness to obtain them (training provided)
- Experience in property management is an advantage
- Enjoys organising events
Training & Development
- First Aid certification
- Dementia Friends training
- Workplace safety courses
- Ongoing development and progression support
Benefits
- Group personal pension and life assurance
- Employee Assistance Programme
- Flexible working hours
- Beautiful surroundings
- Generous annual leave (25 days, rising to 28 days) plus bank holidays
- Access to employee discounts platform (gift cards, supermarkets, restaurants, and more)
- First Aid certification and other training courses
If you are looking for a meaningful part‑time role that combines responsibility, variety, and community impact, we would love to hear from you. McCarthy Stone is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability, or any other protected characteristic. We do not currently offer sponsorship – applicants must have the right to work in the UK.
House Manager in Felixstowe employer: CIH International Housing Group
At McCarthy Stone, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the beautiful coastal town of Felixstowe. As a House Manager, you will enjoy flexible working hours, generous annual leave, and numerous training opportunities to enhance your professional growth while making a meaningful impact in the lives of our residents. Join us to be part of a dedicated team that values community, quality service, and employee well-being.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Felixstowe
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on McCarthy Stone. Check out their website and social media to understand their values and community focus. This will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! As a House Manager, you'll be the friendly face for residents and their families. Role-play common scenarios with a friend or family member to boost your confidence in handling various situations.
✨Tip Number 3
Show off your event planning skills! Think of a few ideas for social events that could benefit the community. Bring these up during your interview to demonstrate your initiative and creativity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace House Manager in Felixstowe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and creating a welcoming environment.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or property management. We’re looking for someone who can engage warmly with residents and their families, so connect your past roles to this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the House Manager role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a House Manager, excellent communication is crucial. During the interview, demonstrate your ability to engage warmly with others. Use examples from your past roles where you've successfully interacted with customers or managed relationships, highlighting your proactive attitude and professionalism.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of specific scenarios where you've had to manage conflicts or support someone in need. Practising these responses will help you stay calm under pressure and show your capability to handle the responsibilities of the role.
✨Emphasise Your Community Spirit
The role involves fostering a strong community among residents, so be ready to discuss any experience you have in organising events or building relationships. Share ideas on how you could enhance the community spirit at McCarthy Stone, showing that you’re not just looking for a job, but are passionate about making a positive impact.
