At a Glance
- Tasks: Support customers in managing their tenancies and ensure their homes are safe and well-maintained.
- Company: Join Home Group, one of the UK's Great Places to Work!
- Benefits: Earn £14.06 per hour, enjoy 34 days leave, and access discounts on shops and tech.
- Other info: Flexible working hours and mileage paid for travel between properties.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in housing management and a proactive, positive attitude.
The predicted salary is between 27500 - 27500 £ per year.
Pay £14.06 per hour (£27,500 per annum) and great benefits including Health Cash Plan.
Permanent, full time (37.5hrs) Monday to Friday 9-5pm in Falmouth and Camborne.
This is a great opportunity to join our team. As our Housing and Property Lead, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to secure, long‑term accommodation!
What you'll do:
- Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who need our help and for maximum occupancy, you'll turn around vacant or void rooms/bed spaces/properties within set timescales.
- Ensuring we are health and safety compliant and that maintenance standards are met.
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
You have:
- Experience in managing a housing caseload and handling landlord and housing management duties.
- Know‑how of re‑letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A 'can do' positive attitude, you're proactive and well organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners.
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- Monday to Friday 9-5pm. Flexible working hours (or we're open to agreeing a work pattern with you).
- Based at our service in Falmouth you'll spend your time travelling around the properties in our Falmouth and Camborne patch.
- Falmouth or Camborne as a base, to be discussed at interview.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign‑ups.
- To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
- You'll need an Enhanced DBS check done and we pay for that.
What's in it for you?
- 34 days leave, rising to 39 (including bank holidays and a 'me day' to use for whatever you fancy).
- £800 discounts on shops, holidays, days out, tech and more.
- Instant pay access with Stream.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Top 20 in the UK for Wellbeing.
For reasonable adjustments contact recruitment@homegroup.org.uk
Housing Management Coordinator in Falmouth employer: CIH International Housing Group
Home Group is an exceptional employer that prioritises the wellbeing and development of its employees, offering a supportive work culture where you can truly make a difference in the lives of others. With flexible working hours, comprehensive training, and generous benefits including 34 days of leave and discounts on various services, you'll find a rewarding environment in Falmouth or Camborne that values your contributions and encourages personal growth.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Coordinator in Falmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions related to tenancy support and housing management. Role-play with a friend or use online resources to get comfortable with your responses. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Housing Management Coordinator in Falmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Management Coordinator role. Highlight your experience in managing housing caseloads and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your 'Can Do' Attitude:In your application, let us know about times you've taken initiative or positively influenced others. We love a proactive approach, so share examples that demonstrate your ability to work independently and collaboratively with diverse teams.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Management Coordinator. Brush up on tenancy support, housing benefit claims, and the importance of health and safety compliance. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past work where you've managed a housing caseload or dealt with landlord duties. Highlight any situations where you’ve positively influenced customers or colleagues, as this aligns perfectly with the collaborative spirit they value.
✨Demonstrate Your Initiative
Be ready to discuss times when you took the lead on a project or task. They’re looking for someone who can work independently and proactively, so share stories that illustrate your 'can do' attitude and organisational skills.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re genuinely interested in being part of their community and making a difference in the lives of their customers.
