At a Glance
- Tasks: Support customers with tenancy and help them secure long-term accommodation.
- Company: Join a top-rated workplace in Exeter focused on wellbeing and inclusion.
- Benefits: Enjoy 34 days leave, discounts, instant pay access, and a matching pension.
- Other info: Dynamic role with great training and support from friendly colleagues.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and a passion for helping others.
The predicted salary is between 14.06 - 14.06 £ per hour.
Pay £14.06 per hour (£27,500 per annum) and great benefits including Health Cash Plan. Permanent, full time (37.5 hours per week). Based in Exeter city centre.
Job Overview
Providing housing management service, you will support customers with tenancy, rent accounts, and help them move on to secure long‑term accommodation.
What you'll do
- Make sure customer properties are homes they can be proud of, engaging and involving them in their tenancies.
- Help customers with housing benefit claims, ensuring they are received on their rent account.
- Issue and sign warning letters and notices where necessary, which may lead to attending court.
- Turn around vacant or void rooms/bed spaces/properties within set timescales to maximise occupancy.
- Ensure health and safety compliance and maintenance standards are met.
Why join us
Great training, support from friendly colleagues, and a chance to make a real difference day‑to‑day. Be part of a highly rated workplace.
Qualifications and Experience
- Experience managing a housing caseload and handling landlord and housing management duties.
- Know‑how of re‑letting rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to colleagues.
- The ability to work independently, positively influencing people from all backgrounds.
- Confident collaborating with colleagues in other parts of the business and external partners.
The Practical Bits
- Working 5 days out of 7 (including some weekends) on a rolling rota, shift time 10am to 6pm.
- Based at our Exeter service, also spending time working with customers at move‑on properties in the city centre.
- Must be able to use technology for creating and updating support plans, making benefit claims, and sign‑ups.
- Required to have an Enhanced DBS check (which we cover).
Benefits
- 34 days leave, rising to 39 days (including bank holidays and a "me day").
- £800 discounts on shops, holidays, days out, tech, and more.
- Instant pay access with Stream.
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
- Top 20 in the UK for Wellbeing.
Equality and Inclusion
We value inclusion, wellbeing, and our diversity networks. Reasonable adjustments are available; please email recruitment@homegroup.org.uk.
Housing Management Coordinator in Exeter employer: CIH International Housing Group
Join us as a Housing Management Coordinator in the heart of Exeter, where you'll be part of a supportive team dedicated to making a real difference in our customers' lives. With excellent training, a focus on employee wellbeing, and generous benefits including 34 days of leave and a health cash plan, we foster a positive work culture that values inclusion and personal growth. Experience the satisfaction of helping others while enjoying a fulfilling career in a highly rated workplace.
Contact Details:
CIH International Housing Group Recruitment Team
