At a Glance
- Tasks: Manage tenancies and ensure community safety while engaging with residents.
- Company: Local council committed to community welfare and support.
- Benefits: Generous leave, pension scheme, and flexible working options.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: NVQ level 3 or equivalent in Social Housing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customers to deliver a range of tenancy management services, including changes in tenancies, property inspections, tenancy breaches and estate management.
You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places.
You will be responsible for the matching and allocation of properties and for arranging and carrying out accompanied viewings, ensuring all sign‑ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss.
You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate, including those that occur outside of normal office hours. This role is offered on a part‑time basis, working 20 hours per week across 3 days.
Requirements:
- NVQ level 3 or equivalent
- Social Housing or Customer focused based experience
- A highly motivated, customer focused individual who thrives on making a positive difference to others and works well with others, able to form strong partnerships.
- Valid UK driving licence and use of a vehicle.
Benefits:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro‑rata for part‑time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro‑rata for part‑time employees)
- Access to all other excellent benefits and perks through the council’s benefits portal.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Estates Housing Officer: Tenancy & Community Safety (PT) employer: CIH International Housing Group
As an Estates Housing Officer with us, you will be part of a dedicated team that prioritises community safety and tenant satisfaction in a supportive work environment. We offer flexible working hours, generous annual leave, and a commitment to employee development, ensuring you have the resources to thrive while making a meaningful impact in your local neighbourhood. Join us in fostering safe and attractive communities while enjoying the benefits of working for a progressive employer that values diversity and inclusion.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estates Housing Officer: Tenancy & Community Safety (PT)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local community events, and connect with Councillors or local services. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for community safety! When you get the chance to chat with potential employers, share your ideas on how to improve neighbourhood safety and engagement. It’ll show them you’re not just looking for a job, but you genuinely care about making a difference.
✨Tip Number 3
Be proactive in your job search! Instead of waiting for job postings, reach out directly to organisations you admire. Let them know you’re interested in working with them and ask if they have any upcoming opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills effectively. Plus, it’s a great way to stay updated on new roles that fit your expertise.
We think you need these skills to ace Estates Housing Officer: Tenancy & Community Safety (PT)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Estates Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus:Since this role is all about making a positive difference for our customers, share specific examples of how you've successfully managed customer relationships in the past. We want to see your passion for helping others!
Be Clear and Concise:Keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to read. We appreciate clarity, so make it easy for us to see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Tenancy Management Basics
Make sure you brush up on the key aspects of tenancy management. Understand the processes involved in changes to tenancies, property inspections, and how to handle tenancy breaches. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Customer Focus
This role is all about making a positive difference for customers. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your ability to form strong partnerships, as this will resonate well with the interviewers.
✨Demonstrate Your Community Engagement Skills
Since you'll be working closely with local services and residents, think of ways you've previously engaged with communities. Be ready to discuss how you would promote resident engagement and collaborate with Councillors and Police to maintain safe neighbourhoods.
✨Plan Your Home Visit Strategy
Home visits are a crucial part of this role. Prepare a strategy on how you would approach these visits, including how you'd identify and assist with tenant issues. Showing that you have a proactive plan will impress the interviewers and demonstrate your commitment to sustainability in tenancies.
