At a Glance
- Tasks: Support customers, manage tenancies, and enhance community living.
- Company: Wheatley Homes East, a values-driven organisation making a difference.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real impact in communities while building strong relationships.
- Qualifications: Customer-focused, organised, with strong communication and problem-solving skills.
The predicted salary is between 41926 - 45667 £ per year.
Do you want to work with a values-driven organisation that makes a difference to people's lives? Come and join Wheatley Homes East as a Housing Officer.
About the role
As a Housing Officer with Wheatley Homes East, you will play a key role in delivering excellent housing services and making a positive difference in our communities. The role will focus on supporting customers to sustain their tenancies, managing rent accounts, responding to neighbourhood and estate management issues, and working with partners to help create safe, clean and well‑maintained communities. You will build strong relationships with customers, take ownership of issues through to resolution, and provide practical advice and support when it is needed most. This is a varied, people‑focused role where no two days are the same, and where your work will directly contribute to improving outcomes for customers and communities across Wheatley Homes East.
Who are we looking for?
We are looking for someone who is customer‑focused, organised and confident working with a wide range of people. You will have strong communication and problem‑solving skills, with the ability to manage competing priorities and make sound decisions. You should be able to build positive relationships with customers, colleagues and partner organisations, while taking a fair, consistent and professional approach. Experience of working in housing, customer service or a similar frontline role would be an advantage, as would an understanding of tenancy management, rent collection and neighbourhood issues. Most importantly, we are looking for someone who shares our values, takes ownership of their work, and is committed to delivering excellent services and improving outcomes for customers and communities.
The benefits we offer
As part of Wheatley Group, we offer a sector‑leading benefits package. The successful candidate will receive:
- a rewarding career with a competitive salary
- access to a contributory pension scheme
- excellent leave entitlements
- enhanced maternity, paternity, adoption and shared parental leave
- contributions towards dental, optical, driving lessons and more
- access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings to our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under‑represented groups.
Closing date: Friday 10th June at 5pm
Housing Officer in Edinburgh employer: CIH International Housing Group
Wheatley Homes East is an exceptional employer that prioritises making a meaningful impact in the lives of individuals and communities. Located in Edinburgh, we offer a supportive work culture with a strong focus on employee growth, competitive salaries, and a comprehensive benefits package, including generous leave entitlements and contributions towards personal development. Join us to be part of a values-driven organisation that champions diversity and inclusion, ensuring that every team member can thrive and contribute to our mission of delivering excellent housing services.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Edinburgh
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer in Edinburgh
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
