At a Glance
- Tasks: Manage housing administration, respond to enquiries, and support tenancy management activities.
- Company: Wheatley Care is a not-for-profit provider with over 40 years of experience in social care.
- Benefits: Enjoy a competitive salary, contributory pension scheme, and enhanced leave entitlements.
- Other info: This role is based at Dunedin Harbour in Edinburgh.
- Why this job: Make a positive difference in the lives of individuals experiencing homelessness.
- Qualifications: Strong administrative experience and knowledge of housing management and welfare benefits required.
The predicted salary is between 26883 - 29126 £ per year.
Location: Edinburgh
Salary: SCP 20-23 (£26,883- £29,126)
Contract: Permanent
Hours: 37 per week
About the Role
Do you want to make a positive difference to people's lives? Come and join Wheatley Care as a Housing Administrator. Wheatley Care is a values-led social care organisation with over 40 years' experience delivering high-quality, person-centred support. As a not-for-profit provider, we reinvest our resources where they matter most - the people and communities we serve. Our work is grounded in dignity, respect, and the belief that everyone deserves the opportunity to live well.
We are currently looking for a Housing Administrator to join our supported temporary accommodation service at Dunedin Harbour in Edinburgh. The service provides accommodation and support for individuals experiencing homelessness and other complex challenges, with a focus on creating a safe, stable, and inclusive environment.
As a Housing Administrator, you will play a key role in the effective running of the service, supporting tenancy management, coordinating administrative processes, and working closely with colleagues and external partners to ensure high-quality outcomes for the people we support.
What You'll Do
- Manage a varied housing administration workload, ensuring priorities are met effectively
- Respond to day-to-day housing enquiries and support tenancy management activities
- Prepare tenancy documentation, coordinate sign-ups, and support people settling into accommodation
- Liaise with internal teams, housing officers, and external agencies to coordinate services and support
- Arrange property maintenance, repairs, inspections, and health and safety tasks
- Support housing benefit applications, rent monitoring, and income maximisation processes
- Maintain accurate records, data, and reporting systems in line with organisational requirements
- Provide guidance and information on housing, benefits, and tenancy-related matters
- Work collaboratively as part of the wider team to deliver a high-quality, person-centred service
What We're Looking For
Experience & Skills
- Strong administrative experience with the ability to manage a varied workload
- Excellent communication and interpersonal skills
- Good IT skills, including experience using Microsoft Office systems
- Knowledge of housing management, welfare benefits, and tenancy-related processes
- Understanding of the needs of individuals experiencing homelessness or complex challenges
- Ability to work independently, use initiative, and solve problems effectively
Qualifications
- SVQ in Housing, Administration, or Health & Social Care (desirable)
Personal Qualities
- Organised, proactive, and solution-focused
- Professional, reliable, and adaptable
- Committed to delivering excellent customer service
- Values-led with a compassionate and respectful approach
Our Values
- Ambition - striving to achieve the best outcomes
- Trust - building honest and open relationships
- Inclusion - creating environments where everyone belongs
- Excellence - delivering high-quality services
Why Join Us?
As part of Wheatley Care, we offer a sector-leading benefits package. The successful candidate will receive:
- A rewarding career with a competitive salary
- Access to a contributory pension scheme
- Excellent leave entitlements
- Enhanced maternity, paternity, adoption and shared parental leave
- Contributions towards dental, optical, driving lessons and more
- Access to staff inclusion networks promoting an inclusive workplace
- 24/7 access to our employee assistance programme
Additional Information
PVG Scheme membership is required. This role requires organisational skills and the ability to manage competing priorities.
Our Commitment to Inclusion
Wheatley Care is committed to building diverse and inclusive teams. We want to create an environment where everyone feels valued, supported, and able to contribute their best work. We celebrate individual differences and recognise the strength this brings to our organisation. It's important that our workforce reflects the communities we serve, and we welcome applications from people from under-represented groups.
Please note that Wheatley Care does not hold a UK Visa and Immigration Sponsorship licence and is therefore unable to sponsor Right to Work in the UK visa applications.
If you need any reasonable adjustments during the recruitment process, please contact recruitment@wheatley-care.com.
Housing Administrator in Edinburgh employer: CIH International Housing Group
Wheatley Care offers a rewarding career with a sector-leading benefits package in Edinburgh. The team is dedicated to delivering high-quality, person-centred support for individuals facing complex challenges. Join us in creating an inclusive environment where everyone belongs.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Administrator in Edinburgh
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Housing Administrator in Edinburgh
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Administrator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
