At a Glance
- Tasks: Assist with hospital discharge processes and secure housing solutions for patients.
- Company: Join North Lanarkshire Council, a leader in community support and care.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Temporary role until July 2027 with flexible working hours and community impact.
- Why this job: Make a real difference in people's lives by helping them find safe housing.
- Qualifications: SVQ Level 3 or HNC in a relevant field; customer service experience preferred.
Salary NLC7: £31,541 - £34,307 NLC9: £36,145 - £42,115
Role Overview
This is a new post created to assist with the Hospital Discharge process. Based within Central Operations in the Civic Centre, Motherwell, the role will involve liaising with Adult Health & Social Care and the NHS to improve discharge timescales. You will work with Housing Locality staff and Registered Social Landlords to secure sustainable housing solutions for patients who are unable to return to their homes due to medical issues.
Responsibilities
- Liaise with Adult Health & Social Care and NHS partners to improve patient discharge timelines.
- Collaborate with Housing Locality staff and Registered Social Landlords to identify and secure suitable housing for discharged patients.
- Collect and analyse data on discharge and housing outcomes, preparing reports for internal use.
- Maintain up‑to‑date knowledge of housing legislation and NHS discharge policy.
- Participate in the Out‑of‑Hours Homeless Standby Service roster during evenings and weekends.
Qualifications & Experience
- Education: SVQ Level 3 / HNC (SCQF Level 7) or equivalent in a relevant discipline.
- Experience in a housing or customer service environment; knowledge of housing legislation is desirable.
- Strong IT, verbal and written communication skills, including report writing.
- Committed to customer care and able to support vulnerable members of the community.
- Possession of a current driving licence.
- Registered or eligible for registration with the Scottish Social Services Council (SSSC).
- Must become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing.
- Practical experience across a front‑line housing service or similar front‑line fieldwork service is required for progression to the NLC9 grade.
Other Requirements
Temporary position until 15/07/2027. 35 hours per week – Monday to Thursday 08:45 – 16:45 (55 minute unpaid break), Friday 08:45 – 16:15 (50 minute unpaid break). Pool cars available for use by standby officers. Payments for standby periods will be made in accordance with the SJC Salaries Agreement.
Benefits
- 27 days annual leave plus 6 public holidays.
- Full package of learning and development through LearnNL.
- Health and wellbeing benefits and financial support.
Employment Equity
North Lanarkshire Council is a Disability Confident Leader and offers a guaranteed interview to disabled applicants who meet the essential criteria. We have adopted the Armed Forces Community Covenant and offer a guaranteed interview to service leavers, spouses, reservists and veterans who meet the essential criteria. We support Care‑Experienced People and provide a guaranteed interview for those who have ever been in care, as long as they meet the essential criteria.
Other Information
North Lanarkshire Council is unable to provide visa sponsorship at this time. We are committed to fair and equal employment opportunities in accordance with the Fair Work Convention.
E&C - Housing Officer (Hospital Discharge) (Temporary) in Dronfield employer: CIH International Housing Group
North Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With generous benefits including 27 days of annual leave, health and wellbeing support, and a commitment to diversity and inclusion, employees can thrive in their roles while making a meaningful impact on the community. Located in the Civic Centre, Motherwell, this position provides a unique opportunity to collaborate with health and social care partners to enhance patient discharge processes and secure sustainable housing solutions.
Contact Details:
CIH International Housing Group Recruitment Team
