Metropolitan Thames Valley Housing (MTVH) seeks a Director of Customer Experience to join the Senior Leadership Team and lead the Fit for the Future transformation, modernising services and reshaping how customers experience housing.
As strategic lead for customer experience, you will oversee customer contact, voice, complaints, and account management, shaping service design across MTVH with a focus on omni-channel delivery and data-driven improvements.
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Director of Customer Experience & Transformation employer: CIH International Housing Group
Transform Housing & Support is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. Located in Reigate, our supportive work culture fosters personal and professional growth, offering tailored training programmes and flexible working arrangements to help you thrive. With a strong focus on employee wellbeing and a commitment to diversity, you'll find a rewarding career where your contributions truly matter.
Contact Details:
CIH International Housing Group Recruitment Team
