At a Glance
- Tasks: Support residents and clients in social housing projects, ensuring smooth communication and positive experiences.
- Company: Equans, a leader in energy and regeneration services with a community-focused approach.
- Benefits: Competitive salary, 24 days leave, pension scheme, and professional development opportunities.
- Other info: Join a dynamic team dedicated to sustainable community support and career growth.
- Why this job: Make a real difference in residents' lives while building strong community relationships.
- Qualifications: Experience in customer service or housing support, excellent communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 € per year.
Equans is looking for an experienced Resident Liaison Officer to join our team in Croydon on a full‑time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works. As a Resident Liaison Officer, you will act as the main point of contact between residents, our site team, and project managers – helping to minimise disruption, manage expectations, and maintain strong relationships within the local community. A full UK driving licence is essential for this role.
Key Responsibilities
- Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
- Work closely with site managers and supervisors to ensure residents' needs are understood and met.
- Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
- Attend and support resident meetings, open days, and community engagement events.
- Keep accurate records of resident interactions, access arrangements, and any special requirements.
- Ensure residents' homes are treated with care and respect during all works.
- Promote Equans' commitment to excellent customer service and community partnership.
Who You Are
- Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
- Excellent communication and interpersonal skills, with the ability to build trust quickly.
- Organised and proactive, able to manage multiple tasks and priorities effectively.
- Empathetic and patient, with a professional and approachable manner.
- Confident working independently and as part of a wider site/project team.
- Strong IT and administrative skills for managing resident data and communications.
- Full UK driving licence.
What We Offer
- Competitive salary and benefits package.
- 24 days annual leave + bank holidays.
- Pension scheme and life assurance.
- Employee benefits platform with discounts and wellbeing support.
- Opportunities for professional development and career progression within Equans.
Who We Are
At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do – and our Resident Liaison Officers play a crucial part in helping us deliver high‑quality, resident‑focused service on every project.
Resident Liaison Officer in Croydon employer: CIH International Housing Group
Equans is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. As a Resident Liaison Officer in Croydon, you will enjoy a competitive salary, generous annual leave, and access to a comprehensive benefits package, all while playing a vital role in enhancing the lives of residents through meaningful projects. With opportunities for professional growth and a commitment to excellent customer service, Equans fosters an environment where your contributions truly matter.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and regeneration sectors. Attend local events or community meetings where you can meet potential employers and showcase your skills as a Resident Liaison Officer.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Contact companies directly, like Equans, and express your interest in working with them. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific scenarios, like managing complaints or building relationships with residents. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Equans team and contributing to our mission of excellent customer service.
We think you need these skills to ace Resident Liaison Officer in Croydon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer service and any relevant projects you've worked on, showing how you can build those positive relationships with residents.
Show Off Your Communication Skills:Since communication is key in this role, use your application to demonstrate your excellent interpersonal skills. Share examples of how you've effectively managed expectations or resolved issues in previous roles.
Be Organised and Proactive:We love seeing candidates who are organised and can juggle multiple tasks. In your application, mention any tools or methods you use to stay on top of your workload, especially in busy environments like social housing or construction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Equans!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident expectations and maintaining strong community relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to discuss how you would keep residents informed and engaged during projects, as this will highlight your suitability for the position.
✨Demonstrate Empathy and Professionalism
During the interview, convey your empathetic nature and professional approach. Share stories that illustrate your ability to handle sensitive situations with care and respect. This will reassure the interviewers that you can manage residents' concerns effectively while maintaining a positive atmosphere.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and specific projects you might be involved in. This not only shows your enthusiasm but also helps you assess if Equans is the right fit for you.
