At a Glance
- Tasks: Provide vital support to vulnerable individuals, helping them maintain safe and secure housing.
- Company: Join Honeycomb Group, committed to inclusivity and diversity in the workplace.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and positive outcomes.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE level education and experience in supporting individuals with complex needs.
The predicted salary is between 25000 - 30000 £ per year.
The Tenancy Sustainment and Floating Support Officer will deliver high-quality, person-centred support to individuals who are vulnerable and/or have complex needs across the Cheshire East borough. The role supports customers living within both supported accommodation and their own independent tenancies, helping them develop the skills, confidence and stability needed to maintain safe and secure housing. This role is based within the Cheshire East South Borough/community, and the successful candidate will be expected to attend the Head Office in Stoke-on-Trent each Friday.
What you'll do:
- Complete inductions, risk assessments and personalised support plans tailored to individual needs.
- Support customers with wellbeing, budgeting, benefits and move-on housing to build independence.
- Help customers develop the skills and confidence needed to successfully manage their own home.
- Maintain safe, well-managed properties by carrying out regular health and safety checks and accurate administration.
- Manage a caseload effectively while working with support networks, services and the local community to achieve positive outcomes.
Who you are:
- GCSE level education or equivalent, with experience in a similar or transferable sector, ideally supporting customers with complex needs.
- Strong communication skills with a clear understanding of excellent customer service in a support-based environment.
- Confident IT skills, including Microsoft Word and Excel, with experience in administrative and financial processes such as invoices, expenses and benefits applications.
- Ability to manage multiple priorities, solve problems and work effectively under pressure in fast-paced environments.
- Full UK driving licence with access to a vehicle.
- Willingness to undergo an enhanced DBS check.
At Honeycomb Group we know that a group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 hours) in Crewe employer: CIH International Housing Group
At Honeycomb Group, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our Tenancy Sustainment and Floating Support Officer role offers meaningful opportunities for personal and professional growth, with a focus on empowering vulnerable individuals in the Cheshire East community. With a commitment to diversity and equality, we provide comprehensive training, flexible working arrangements, and a collaborative culture that values every team member's contribution.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 hours) in Crewe
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your goals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills can help them achieve their mission, especially in supporting vulnerable individuals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with complex needs and how you can make a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Sustainment and Floating Support Officer - Homelessness (22.5 hours) in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring your unique background to support individuals with complex needs.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to connect with others. Share examples of how you've provided excellent customer service or supported someone in need.
Highlight Relevant Experience:If you've worked in similar roles or have transferable skills, make sure to mention them! We’re looking for candidates who understand the challenges faced by vulnerable individuals and can provide effective support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Tenancy Sustainment and Floating Support Officer, especially how to support individuals with complex needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your strong communication skills and ability to manage multiple priorities. Think about times when you've successfully supported someone or solved a problem under pressure. These real-life stories will demonstrate your capability and fit for the role.
✨Be Person-Centred
Since this role is all about providing person-centred support, be ready to discuss how you would approach working with vulnerable individuals. Show your understanding of their needs and how you can help them build confidence and independence. This will reflect your alignment with the company's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the types of challenges the role might face, or how success is measured. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
