At a Glance
- Tasks: Manage tenancy matters and build strong relationships with tenants.
- Company: Join an award-winning, community-focused organisation making a real difference.
- Benefits: Competitive salary, 25 days holiday, agile working, and supportive team environment.
- Other info: Fixed-term contract until March 2027 with excellent career development opportunities.
- Why this job: Make a positive impact on people's lives and communities every day.
- Qualifications: Experience in housing roles, strong communication skills, and knowledge of housing legislation.
The predicted salary is between 32639 - 34677 £ per year.
Looking to join an award-winning organisation where you can make a real difference to people's lives? This is an excellent opportunity to put your housing experience to use within a community-focused organisation.
Responsibilities:
- Manage a varied caseload of tenancy matters, including tenancy queries, complaints, rent arrears, and anti‑social behaviour cases.
- Build strong relationships with tenants through regular community engagement, identifying support needs and signposting to relevant services.
- Work collaboratively with internal teams, partner agencies, and local stakeholders to deliver positive outcomes for tenants and communities.
- Monitor and maintain accurate tenancy records, using ICT systems to support an efficient and proactive housing management service.
- Promote sustainable tenancies, safe communities, and continuous service improvements through tenant feedback and partnership working.
Qualifications:
- Previous experience in a housing‑related role or similar.
- Strong communication, negotiation, and interpersonal skills, with the ability to engage sensitively.
- Knowledge of housing legislation, housing issues, and ideally homelessness legislation.
- The ability to work independently, manage competing priorities, and make informed decisions.
- Basic Microsoft Office skills, including Word, Excel, and Outlook.
- A full UK driving licence and access to your own vehicle.
Please note, successful applicants will need to complete an Enhanced DBS check if successful. This is a fixed‑term contract until March 2027, working 37 hours per week, salary of £32,639 – £34,677 per annum, 25 days holiday plus bank holidays (rising to 32 days with service). The role offers agile working across Conwy, and the opportunity to be part of a supportive and forward‑thinking team. If you have a passion for people and thrive in a customer‑focused role, we'd love to hear from you today!
Housing Officer in Conwy employer: CIH International Housing Group
Join an award-winning organisation that prioritises community engagement and makes a tangible difference in people's lives. As a Housing Officer, you will benefit from a supportive work culture that values collaboration and continuous improvement, alongside opportunities for professional growth. With agile working arrangements across Conwy and generous holiday allowances, this role offers a fulfilling career path in a dynamic environment dedicated to enhancing tenant experiences.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Conwy
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer in Conwy
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
