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For Companies At a Glance
- Tasks: Lead on housing allocations, manage estates, and support tenants in maintaining their tenancies.
- Company: Caredig is a reputable social landlord in Swansea, dedicated to providing quality affordable homes since 1975.
- Benefits: Enjoy flexible working, excellent training, cycle to work scheme, and reduced gym memberships.
- Why this job: Join a diverse team making a real impact in the community while developing your skills.
- Qualifications: Customer care experience in housing is preferred; housing qualifications are a bonus but not essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
The Vacancy
A fantastic opportunity has arisen for a positive individual to join us in the role of Community Housing Officer in the Housing Management Team at Caredig.
The role involves a wide range of duties such as leading on allocations, estate management, managing anti-social behaviour and community safety. A key aspect of the role is to encourage independence and support those tenants who are at risk of losing their tenancies to manage and resolve their own problems.
You will work collaboratively with your patch team, other departments, tenants and our partners in a positive and proactive manner, building relationships to create sustainable communities.
The right person will be committed to working within our values and to contributing to our continuous improvement as a team and as an Association.
Our ideal candidate will be focused and possess excellent customer care skills gained within a housing environment. With a broad knowledge of housing law relevant to tenancy management you will possess a keen awareness of current social housing issues. A housing qualification would be desirable but is by no means essential.
Please feel welcome to contact Stuart Middleton our Operational Manager for Housing on 01792 482440 or stuart.middleton@caredig.co.uk who will be happy to answer any questions you may have about this role.
To learn more about the benefits we offer, please read the Recruitment Pack which is available to download via the link below.
Find more information and apply by clicking on the \’apply now\’ tab found on this job vacancy on our website current vacancies page: https://www.caredig.co.uk/work-for-us/current-vacancies/
Closing date: Wednesday 16th July 2025 at 12 noon
Interview date: Thursday 31st July 2025
We strive to be a diverse and inclusive organisation, a place where we can all be ourselves. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it\’s the right thing to do, but because it makes our organisation stronger.
About Us
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
Employee Benefits
Cycle to work scheme
Flexible working opportunities
Excellent annual leave
Reduced gym membership
Excellent training & development opportunities
Enhanced sickness & maternity #J-18808-Ljbffr
Community Housing Officer - 35 hours - fixed 2 years employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Officer - 35 hours - fixed 2 years
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Community Housing Officer. Understanding the nuances of allocations, estate management, and community safety will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing events or join online forums to connect with others in the field. This can provide insights into current issues and may even lead to referrals.
✨Tip Number 3
Research Caredig’s values and recent initiatives. Being able to discuss how your personal values align with theirs during an interview can set you apart as a candidate who is genuinely interested in their mission.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer care skills and ability to handle challenging situations. Real-life scenarios can illustrate your problem-solving abilities effectively.
We think you need these skills to ace Community Housing Officer - 35 hours - fixed 2 years
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Community Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, customer care, or community engagement. Use specific examples to demonstrate your ability to manage anti-social behaviour and support tenants effectively.
Showcase Your Values: Caredig values commitment to continuous improvement and collaboration. Make sure to express your alignment with these values in your application, illustrating how you can contribute positively to their team and community.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves working with the community.
How to prepare for a job interview at CIH International Housing Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Community Housing Officer. Be prepared to discuss how your skills and experiences align with tasks like estate management and supporting tenants.
✨Showcase Your Customer Care Skills
Since excellent customer care is crucial for this role, think of specific examples from your past experiences where you've successfully managed tenant relationships or resolved conflicts. This will demonstrate your ability to handle similar situations in the future.
✨Familiarise Yourself with Housing Law
Brush up on relevant housing laws and current social housing issues. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to the role and the community.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows your genuine interest in the position and the organisation.
