At a Glance
- Tasks: Support vulnerable patients by managing discharge pathways and coordinating with multiple agencies.
- Company: North Middlesex University Hospital, dedicated to improving healthcare outcomes.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and impact in the healthcare system.
- Why this job: Join a passionate team focused on helping the homeless and improving patient care.
- Qualifications: Degree level education and experience in discharge planning or community services.
The predicted salary is between 37338 - 44962 £ per year.
Are you passionate about improving outcomes for some of the most vulnerable patients in our healthcare system? We are seeking a proactive and highly motivated Homeless Care Coordinator to join our Transfer of Care Hub (TOCH) at North Middlesex University Hospital. This is a high‑impact, system‑facing role focused on improving discharge outcomes for patients experiencing homelessness. You will play a critical role in addressing delays in discharge that impact bed capacity, patient flow, and system performance across North Central London.
Main Duties
- Manage a caseload of patients experiencing homelessness
- Complete and oversee Housing Checklists
- Coordinate multi‑agency discharge pathways
- Escalate and resolve barriers to discharge
- Contribute to BCF reporting and performance metrics
- Support development of homeless discharge pathways at NMUH
Job Responsibilities
Specialist Case Management & Discharge Coordination
- Lead identification and proactive management of patients who are homeless or at risk of homelessness from admission.
- Undertake comprehensive assessments to inform safe and effective discharge planning.
- Manage a complex caseload requiring coordinated multi‑agency input.
- Attend board rounds, TOCH meetings, and escalation forums to drive discharge outcomes.
- Ensure all discharge plans align with Trust policy and national discharge guidance.
Statutory Duties and Housing Processes
- Take responsibility for completion and quality assurance of the Housing Checklist.
- Lead on initiation, submission, and tracking of Duty to Refer (DTR) referrals.
- Ensure compliance with statutory responsibilities under the Homelessness Reduction Act 2017.
- Maintain oversight of all housing referrals to ensure timely progression.
System Navigation & Multi‑Agency Coordination
- Act as the Trust’s key point of contact for homelessness‑related discharge issues.
- Work collaboratively with Local Authority Housing Teams, Housing Intermediate Care Team (HICT), Adult Social Care, and Voluntary sector partners.
- Proactively follow up with Local Authority Housing Teams to confirm receipt, track outcomes, and challenge delays.
- Coordinate discharge pathways including interim accommodation and step‑down care.
Escalation, Influence and Flow Management
- Identify and resolve barriers to discharge.
- Escalate delays through Trust and system escalation processes.
- Influence decision‑making across organisations to improve patient flow.
- Contribute to reducing length of stay and delayed discharges.
Patient Advocacy, Safeguarding and Inclusion
- Advocate for vulnerable patients including those with mental health needs, substance misuse, and NRPF.
- Ensure safeguarding and Mental Capacity Act (MCA) processes are applied.
- Promote dignity, inclusion, and person‑centred care.
Data, Performance and Governance
- Maintain accurate records of housing‑related activity.
- Monitor and report on Duty to Refer compliance, Housing Checklist completion, and discharge delays.
- Contribute to BCF reporting and Trust performance frameworks.
- Ensure compliance with information governance standards.
Person Specification
Essential
- Educated at Degree Level
- 3 Experience in Discharge Planning, housing, or community services
- Experience managing complex multi‑agency cases
- Experience working with vulnerable populations (e.g. homeless, social exclusion)
- Experience with local Authority Housing systems and processes
- Knowledge of Duty to Refer (Homelessness Reduction Act 2017) and housing pathways
- Knowledge of hospital discharge pathways processes and frameworks
- Ability to manage a caseload autonomously and prioritise effectively
- Strong communication, influencing and escalation skills
Desirable
- Experience in working in a Transfer of Care Hub/IDT/acute hospital setting
- Experience working with local authorities in North London Central (e.g. Haringey, Enfield)
- Knowledge of NRPF pathways and complex discharges
- Experience coordinating HICT or step‑down pathways
- Experience influencing or escalating system delays
- Experience delivering training or contributing to service improvement
- Understanding of BCF, system flow, or performance metrics
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions. Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Clinical Support Specialist - Homeless Care Coordinator employer: CIH International Housing Group
At North Middlesex University Hospital, we are dedicated to making a meaningful impact on the lives of vulnerable patients, particularly those experiencing homelessness. Our supportive work culture fosters collaboration and innovation, providing employees with opportunities for professional growth while addressing critical healthcare challenges in North Central London. Join us in this rewarding role where your contributions will directly enhance patient outcomes and community wellbeing.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Specialist - Homeless Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in homeless care or healthcare systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show us how your passion for improving outcomes for vulnerable patients aligns with their mission. We want to see that you’re not just looking for any job, but this job!
✨Tip Number 3
Practice your responses to common interview questions, especially around case management and multi-agency coordination. We need to know you can handle complex situations with ease, so be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and making a difference in the lives of those experiencing homelessness.
We think you need these skills to ace Clinical Support Specialist - Homeless Care Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with vulnerable populations and discharge planning. We want to see how your skills align with the role of a Homeless Care Coordinator!
Showcase Your Communication Skills:Since this role involves a lot of coordination with various agencies, it's crucial to demonstrate your strong communication and influencing skills. Share examples of how you've effectively navigated complex cases in the past.
Highlight Relevant Experience:Don’t forget to mention any experience you have with local authority housing systems or working in a Transfer of Care Hub. This will show us that you understand the landscape and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Homeless Care Coordinator. Understand the discharge planning processes, housing pathways, and the specifics of the Homelessness Reduction Act 2017. This will show that you're not just interested in the role but also knowledgeable about the challenges faced by vulnerable patients.
✨Showcase Your Experience
Prepare to discuss your past experiences managing complex cases and working with multi-agency teams. Think of specific examples where you've successfully navigated barriers to discharge or advocated for vulnerable populations. This will help demonstrate your capability and passion for the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the Transfer of Care Hub's current challenges or how they measure success in improving discharge outcomes. This shows your genuine interest in the position and helps you gauge if the role is the right fit for you.
✨Communicate Clearly
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like patient advocacy or system navigation. Remember, it's not just what you say, but how you say it that can make a lasting impression.
