At a Glance
- Tasks: Lead and manage the service charge team while overseeing a portfolio of properties.
- Company: Join Hines, a top innovative company recognised for excellence in property management.
- Benefits: Competitive salary, training opportunities, and a fun, collaborative work environment.
- Other info: Dynamic open-plan office fostering teamwork and creativity.
- Why this job: Be part of an exciting growth phase with a focus on ESG and technology.
- Qualifications: Experience in accounting and service charge management, with strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, providing property management services across the majority of properties in the Hines UK portfolio including: 20 Old Bailey, 7 Soho Square and Atlas House in London, alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets. Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof, the surveying, facilities management and finance functions work closely and collaboratively together.
You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology. You will be fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
Minimum Requirements include:
- Previous experience in accounting with service charge experience
- Previous experience with TRAMPS/Yardi
- Previous experience with Excel to a high level
- Proactive with excellent problem solving skills
- Good typing skills and high level of accuracy
- Strong communication skills, both verbal and written
- Good numerical skills including computer literacy (Excel, Word, MS Outlook)
- Ability to work alone or as part of a team
- High level of organisational and administrative skills
- Able to use initiative and take responsibility
- Ability to work under pressure
- A thorough knowledge of RICS regulations and accounting procedures
We are an equal opportunity employer and support workforce diversity.
Service Charge Manager in City of Westminster employer: CIH International Housing Group
At Hines, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our central London office provides a dynamic environment where employees can thrive, with ample opportunities for professional growth and development, particularly in the exciting context of our recent acquisition of Helix. Join us to be part of a forward-thinking team that values your contributions and supports your career journey in property management.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector, especially those who might know someone at Hines or Helix. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Hines and Helix thoroughly. Understand their values, recent projects, and how they approach ESG and technology. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your service charge experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Charge Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Manager role. Highlight your relevant experience in accounting and service charge management, especially with tools like TRAMPS or Yardi. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Helix and how you can contribute to our team. Be sure to mention your proactive problem-solving skills and any leadership experience you have.
Showcase Your Communication Skills:Strong communication is key for this role. In your application, demonstrate your ability to communicate effectively, both verbally and in writing. We love candidates who can convey complex information clearly and concisely!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hines!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your strong numerical skills. Brush up on RICS regulations and accounting procedures before the interview. Be ready to discuss how you've managed service charge budgets and reconciliations in your previous roles.
✨Showcase Your Leadership Skills
You'll be overseeing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've guided and trained teams in the past. Discuss specific situations where you set clear goals and monitored performance against KPIs.
✨Familiarise Yourself with TRAMPS/Yardi
Since experience with TRAMPS or Yardi is a must, make sure you're comfortable discussing these systems. If you have any specific achievements or efficiencies you've created using these tools, bring them up during the interview to show your expertise.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex financial concepts to clients or colleagues who may not have a finance background.
