At a Glance
- Tasks: Lead a high-quality housing management service and support communities in need.
- Company: Grosvenor Hart Homes, a mission-driven social enterprise focused on improving lives.
- Benefits: Competitive salary, generous pension, private medical cover, and 25 days holiday.
- Other info: Join a growing organisation with opportunities for professional development.
- Why this job: Make a real difference in the lives of tenants and their communities.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Grosvenor Hart Homes is a social enterprise and specialist registered provider of housing on a mission to improve the life chances of children, young people and their families. We are seeking an experienced Housing Manager to lead the delivery of a high-quality, customer-focused housing management service in a growing organisation. We launched in September 2023 and became a registered provider of social housing in June 2024. We provide high-quality affordable homes alongside tailored support, helping people overcome barriers and achieve better life outcomes. We have established two small communities and are now looking to make this new and key appointment of Housing Manager as we grow across the north west.
You will take ownership of a broad, hands-on service and play a central role in shaping those services and delivering strong outcomes for tenants and communities.
Benefits
- Competitive salary
- Very generous non-contributory pension
- Life assurance
- 25 days holiday plus Bank Holidays
- Private medical cover
- Company sick pay
- Other benefits and discounts via our employee benefits platform
Key Responsibilities
- Leading on the delivery of a high-quality housing management service, ensuring strong outcomes for tenants and communities
- Taking ownership of lettings, tenancy management, neighbourhood management (including ASB), and income collection
- Ensuring effective management of voids, allocations and contractor performance
- Overseeing property management and ensuring full compliance with health and safety requirements
- Building strong relationships with tenants, colleagues and partner agencies to sustain tenancies and positive community outcomes including tenancy move-on
- Leading tenant engagement activity, including customer events and consultations
- Ensuring compliance with the Regulator of Social Housing Consumer Standards and the Housing Ombudsman Code
- Leading on the development of our housing management systems and ensuring all relevant data meets the needs of the business
Essential Skills and Experience
- Proven experience in line management, including the ability to lead, motivate and develop others
- Experience of delivering high quality social housing services
- This is a role which requires an experienced all-rounder who can ensure GHH delivers
- Knowledge of the regulatory framework, specifically the Consumer Standards
- Good oral and written communication skills
- Good interpersonal skills with the ability to relate to a wide range of people
- Values-driven and motivated to make a positive difference for tenants and communities, demonstrating integrity, sound judgement and the confidence to make difficult decisions and do what it takes to achieve the right outcome
- Chartered Institute of Housing (CIH) qualification (or equivalent), or actively working towards this, with a commitment to ongoing professional membership and continuous professional development.
Location & Working Arrangements
This role will be based in Cheshire West and Chester and you will also be required to work from our other locations as we grow. There may be opportunity for home working based on business need.
Housing Manager in Chester employer: CIH International Housing Group
Grosvenor Hart Homes is an exceptional employer dedicated to improving the life chances of children, young people, and their families through high-quality social housing services. With a strong focus on employee well-being, we offer a generous benefits package, including a non-contributory pension and private medical cover, alongside a supportive work culture that encourages professional growth and community engagement. As we expand across the north west, this is a unique opportunity to shape impactful services in a growing organisation committed to making a positive difference.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in Chester
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Housing Manager in Chester
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
