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- Tasks: Support individuals at risk of homelessness by providing advice and stable housing solutions.
- Company: Join the innovative Housing Solutions Team at Broxbourne Council.
- Benefits: Enjoy generous leave, training, pension scheme, and free access to local leisure facilities.
- Other info: Hybrid working arrangements and a supportive induction programme to help you thrive.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing or homelessness, excellent communication skills, and a driving license required.
The predicted salary is between 40115 - 40115 £ per year.
This is an exciting opportunity to join the innovative and ambitious Housing Solutions Team at Broxbourne Council. In this customer-facing role, you will work alongside dedicated and experienced colleagues, interviewing, assessing and supporting those at risk of homelessness. You will manage a caseload of clients while working collaboratively with colleagues and other agencies to give advice and stable housing solutions.
You will make decisions based on your knowledge of housing and homelessness law, so an in-depth and comprehensive understanding of local authority homelessness duties is a must. Whilst this is a varied and challenging role, it is also hugely rewarding as you help households resolve their housing issues.
If you wish to apply, you should have previous experience working within a local authority housing or homelessness setting and have knowledge of the relevant legislation. You should also be highly motivated and hold a genuine interest in helping people. Previous experience working in a customer-facing role is essential, as are excellent communication skills. Fluent spoken English is essential as this role requires having sensitive conversations with clients and setting expectations clearly. Good written and analytical skills are equally important. Therefore, a GCSE (or equivalent) in English and Maths is required, as well as holding a full driving license.
The Council offers hybrid working arrangements. During the probationary period, the role is office-based so that our hands-on, supportive and comprehensive induction programme can be delivered in person. This approach helps new colleagues feel confident, connected, and fully equipped to thrive in the role.
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). These values, and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, always showing respect, and looking for innovative and forward-thinking solutions. We pride ourselves on recruiting, developing, and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council's benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council's local leisure centres. This free membership includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council's website. Application forms must be submitted online by 31 May 2026 quoting the above reference.
How to apply: Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
Housing Solutions Officer (Homelessness) in Cheshunt employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Officer (Homelessness) in Cheshunt
✨Tip Number 1
Get to know the Borough of Broxbourne and its Housing Solutions Team. Research their values, recent projects, and community initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves sensitive conversations with clients, it’s crucial to demonstrate empathy and clarity. Role-play with a friend or family member to get comfortable discussing housing issues and solutions.
✨Tip Number 3
Network with professionals in the housing and homelessness sector. Attend local events or join online forums to connect with others who share your passion. This can lead to valuable insights and even potential referrals for the job!
✨Tip Number 4
Don’t forget to apply through the Council's website! Make sure your application form is fully completed and reflects your experience in customer-facing roles. Highlight your knowledge of housing law and your commitment to helping those in need.
We think you need these skills to ace Housing Solutions Officer (Homelessness) in Cheshunt
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about making a difference in the lives of those at risk of homelessness.
Tailor Your Experience: Make sure to highlight any relevant experience you have in local authority housing or homelessness settings. We’re looking for specific examples that demonstrate your understanding of housing law and your customer-facing skills.
Be Clear and Concise: Good written communication is key! Keep your application clear and to the point. Use straightforward language to explain your qualifications and experiences, as this will help us understand your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the only way we accept applications, so make sure you complete the online form before the deadline on 31 May 2026.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing and homelessness law. Familiarise yourself with local authority duties and be ready to discuss how they apply in real-life scenarios. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Experience
Prepare to talk about your previous experience in customer-facing roles, especially within a local authority setting. Think of specific examples where you've successfully helped clients or resolved issues, as this will demonstrate your capability and commitment to helping those at risk of homelessness.
✨Communicate Clearly
Since you'll be having sensitive conversations, practice articulating your thoughts clearly and empathetically. You might even want to role-play some scenarios with a friend to get comfortable with the language and tone you'll need to use during the interview.
✨Embrace the Values
Familiarise yourself with the Council's core values: Teamwork, Innovation, Effectiveness, and Respect (TIER). Be prepared to discuss how you embody these values in your work and how you can contribute to a positive team environment. This will help you stand out as a candidate who aligns with their mission.