At a Glance
- Tasks: Build strong relationships with residents and support renovation projects in the community.
- Company: Join Ian Williams, a company dedicated to community improvement and strong partnerships.
- Benefits: Enjoy competitive salary, profit share, private mileage scheme, and life insurance.
- Other info: Diverse workplace with training opportunities and trade discounts for you and your loved ones.
- Why this job: Make a real difference in people's lives while enhancing your communication and organisational skills.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 35494 - 35494 £ per year.
We're recruiting a Resident Liaison Officer to join our established Capital Division in Cheltenham, working on contracts with our clients in Cheltenham and Stroud. This role is integral to maintaining Ian Williams' strong community partnerships and positive relationships with customers, clients, and external organisations.
If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you!
Salary: £35,494.00 inclusive of car allowance
Benefits:
- Be part of the company profit share scheme (14% of base salary achieved last year)
- Private mileage scheme and fuel card
- Employer pension contribution of up to 5%
- Life Insurance
- Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity.
Resident Liaison Officer role:
As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you.
Key Responsibilities:
- Be proactive in maintaining excellent relationships with residents via letters, face‑to‑face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow.
- Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.
- Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables.
What you'll bring:
- Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate.
- Experience as a Resident Liaison Officer / Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. Similar backgrounds with transferable customer service skills will also be considered.
- Strong organisational skills with the ability to prioritise and react quickly to issues as they arise while seeing them through to completion and resolution.
- Excellent IT skills including Microsoft Word and Outlook.
- A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits:
- Enhanced maternity / paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Specsavers vouchers
For information on all other additional benefits, please visit our website.
Equal Opportunity:
Ian Williams Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams'—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.
Resident Liaison Officer in Cheltenham employer: CIH International Housing Group
Ian Williams Ltd is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee development. Located in Cheltenham, the role of Resident Liaison Officer not only provides competitive benefits such as a profit share scheme and enhanced parental leave but also fosters personal growth through training opportunities and a commitment to diversity. Join us to make a meaningful impact while enjoying a rewarding career in a collaborative environment.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ian Williams. Check out their website and social media to understand their values and community involvement. This will help you connect with them during your chat.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at talking to people. Try role-playing with a friend or family member to get comfortable with discussing potential issues and solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved complaints or issues. Be ready to share these stories in your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Resident Liaison Officer in Cheltenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for community engagement shine through. We want to see how you can make a difference and build strong relationships, so share any relevant experiences that highlight your commitment to improving lives.
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your communication skills and any previous experience in similar positions. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so make it easy for us to see why you’re the right fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our company there.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Community
Before the interview, take some time to research the communities in Cheltenham and Stroud. Understand their needs and challenges, as well as any recent developments or projects in the area. This will show your genuine interest in making a difference and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is key. Prepare examples of how you've successfully managed relationships in previous roles. Think about times when you resolved conflicts or improved customer satisfaction, and be ready to discuss these during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've proactively resolved issues. Think of examples that highlight your ability to consult with various parties and maintain a positive attitude, even under pressure. This will illustrate your capability to handle the responsibilities of the role effectively.
✨Familiarise Yourself with IT Tools
Since the role requires strong IT skills, brush up on Microsoft Word and Outlook before the interview. You might be asked about your experience with these tools, so having a few examples of how you've used them in past roles can give you an edge.
