At a Glance
- Tasks: Manage tenancy cases, conduct visits, and ensure excellent customer service.
- Company: Medway Council, dedicated to providing top-notch housing services.
- Benefits: Competitive salary with career progression and support for professional development.
- Other info: Join a dynamic team with opportunities for growth and impact.
- Why this job: Make a real difference in the community while developing your career in social housing.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Medway Council Landlord Services owns and manages around 3200 homes in the Medway area. We aim to provide excellent services to tenants. We are a high performing customer focused service and our performance is excellent when compared with other similar housing organisations. We are looking for 2 experienced, dynamic, and highly motivated Tenancy Management professionals to join our Tenancy Team to continue delivering excellent services to our customers.
Responsibilities
- Deal with complex tenancy cases at risk, including self-neglect cases or hoarded properties; attend professional meetings; work closely with the Tenancy Management Sustainment Officer.
- Carry out lettings and sign-ups on Medway Council properties and garages.
- Manage a wide range of tenancy functions such as mutual exchanges, succession and change of tenancy requests.
- Consult with and involve customers to ensure their views are considered in tenancy management decisions.
- Carry out tenancy visits including introductory visits and tenancy audits.
- Undertake estate inspections and liaise with cleaning and grounds maintenance contractors to keep estates and blocks in good condition.
- Ensure compliance with gas servicing requirements and represent the Council in court for no-access properties when required.
- Attend surgeries regularly and represent the Tenancy Team at community events.
- Collaborate with the Tenancy Management Anti-Social Behaviour Officer when there is overlap with anti-social behaviour and other tenancy breaches.
- Cover the Housing Duty phone line on a rota basis.
Requirements
- Experience of working in a social housing management environment, ideally within a local authority setting.
- Excellent customer service skills.
- Working knowledge of tenancy management law and good practice.
- Commitment to teamwork and to providing excellent customer services.
- Current driving license and daily access to a vehicle.
- Standard DBS check required.
- Ability to prioritise and manage own workload and meet competing deadlines.
Additional Information
The successful post holder will be subject to a Standard DBS check. Salary: The role is aligned with the Career Progression Framework (CPF). The advertised salary is at level A, with progression to B and C possible after in-post development. When applying, identify suitability against the job requirements as this information will be used for shortlisting and CPF assessment. Further information is available in the CPF Guidance document attached. Level A details the essential criteria for all applicants. Level B outlines developed competencies for practitioners at the role, and Level C requires the highest level of competence, including qualifications and experience. We are seeking a Tenancy Management Officer at level B, with a salary at the mid-point of the range. All elements of Level A and B listed in the person specification are essential. You will be supported to develop through induction, probation, performance appraisal, and career conversations.
Important Information:
- Applicants must demonstrate all Level A criteria from the outset.
- Medway Council cannot provide a Certificate of Sponsorship; candidates must have the right to work in the UK.
- Details of benefits and information about working for Medway Council are available in the information pack.
- If you are not contacted within 3 weeks of the advert closing date, you have not been shortlisted. Recruitment correspondence will usually be sent by email.
- We reserve the right to close this vacancy at any time prior to the closing date.
- Please note information regarding support for employees with mental health issues is provided for awareness and planning purposes.
Tenancy Management Officer in Chatham employer: CIH International Housing Group
Medway Council is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for Tenancy Management Officers. With a strong focus on employee development through the Career Progression Framework, staff are encouraged to grow their skills and advance their careers while delivering high-quality services to the community. The council's commitment to teamwork, excellent customer service, and community engagement makes it a rewarding place to work in the heart of Medway.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Officer in Chatham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Management Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get involved in community events related to housing and tenancy management. This not only boosts your visibility but also shows your commitment to the field. Plus, it’s a great way to meet potential employers and learn more about their needs.
✨Tip Number 3
Prepare for interviews by brushing up on tenancy management laws and best practices. Be ready to discuss how you've handled complex cases in the past. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Tenancy Management Officer in Chatham
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in social housing management, especially if you've worked in a local authority setting. We want to see how your background aligns with the responsibilities of the Tenancy Management Officer role.
Customer Service is Key:Since we're all about excellent customer service, don’t forget to showcase your skills in this area. Share examples of how you've gone above and beyond for customers in your previous roles.
Know Your Stuff:Familiarise yourself with tenancy management law and good practices. We’re looking for candidates who can demonstrate their knowledge and commitment to staying updated in this field.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. Make sure to tailor your application to meet the Level A and B criteria outlined in the job description!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Tenancy Management Stuff
Brush up on your knowledge of tenancy management law and good practices. Be ready to discuss specific cases you've handled, especially complex ones like self-neglect or hoarding. This shows you’re not just familiar with the theory but have real-world experience.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent services to tenants, prepare examples that highlight your customer service skills. Think of situations where you’ve gone above and beyond for a tenant or resolved a tricky issue effectively.
✨Demonstrate Teamwork and Collaboration
The job requires working closely with various officers and contractors. Be ready to share experiences where you’ve successfully collaborated with others, particularly in challenging situations. This will show you’re a team player who values input from colleagues.
✨Prepare for Real-World Scenarios
Expect to be asked how you would handle specific scenarios related to tenancy management, such as dealing with anti-social behaviour or conducting estate inspections. Practise your responses to these types of questions to demonstrate your problem-solving skills and practical knowledge.
