At a Glance
- Tasks: Engage with residents and oversee housing projects in a supportive environment.
- Company: Join Connollys, a family-run leader in social housing refurbishment.
- Benefits: Enjoy a competitive salary, generous holidays, and training opportunities.
- Other info: Be part of a diverse team in a rapidly growing company.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and experience in social housing or customer service.
The predicted salary is between 40000 - 50000 £ per year.
We are currently looking for dynamic Resident Liaison Officers/Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across the Cumbria - Carlisle area.
Connolly is a leading construction refurbishment company, with family values at our core. We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire. The scope of works we have will be window and door replacements and previous experience in this field would be desirable.
Responsibilities:
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Ideally, the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
Qualifications:
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role, you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer in Carlisle employer: CIH International Housing Group
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. With a strong commitment to the social housing sector in the Carlisle area, we provide our Resident Liaison Officers with comprehensive training, generous holiday entitlements, and a robust pension plan, ensuring that our team members feel valued and empowered in their roles.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Carlisle
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like CIH International Housing Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at CIH International Housing Group.
We think you need these skills to ace Resident Liaison Officer in Carlisle
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at CIH International Housing Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
