At a Glance
- Tasks: Support residents and enhance community engagement through effective communication and service delivery.
- Company: Join Mears Group, a leader in social housing improvements and community initiatives.
- Benefits: Enjoy 25 days leave, a company van, discounts, and volunteering opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 28917 - 28917 € per year.
Annual salary: up to £28,917.00
Full Time Permanent
42.5 hours per week Monday - Friday
Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio - enhancing homes, increasing energy efficiency, and making a real difference in communities.
About the Role
As a Resident Liaison Officer you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Duties
- Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times
- Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively
- Coordinate and carry out customer-related operational tasks, including communications and updates
- Ensure all customer appointments are attended on time and to the required standard
- Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated
- Support and deliver customer engagement activities across a range of channels
- Work with the Customer Service Centre to resolve front-line queries and complaints effectively
- Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process
- Provide clear, accurate and timely information to both customers and operational teams
- Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement
- Identify opportunities and contribute to service improvements
- Work collaboratively with internal teams and external partners to support service delivery
- Plan and manage workload effectively to meet deadlines and service standards
- Use internal systems to accurately record and manage customer and operational information
- Communicate confidently with customers and colleagues, both verbally and in writing
- Support and contribute to community-focused initiatives and projects as required
Key Criteria
- Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment
- Proven ability to manage a high volume of work in a fast-paced, changing environment
- Strong communication skills, with the ability to explain information clearly and manage customer expectations
- Experience handling customer queries and complaints, with a focus on resolution and positive outcomes
- Ability to build and maintain effective relationships with customers and internal teams
- Good organisational and time management skills, with the ability to prioritise workload effectively
- Experience using computerised systems to manage customer information and track activity
- A proactive approach to customer engagement and improving service delivery
- Ability to work collaboratively across teams and with external partners
- Experience or interest in supporting community initiatives or projects (desirable)
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Company Van and Fuel Card
- Uniform
- Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Resident Liaison Officer in Cambridge employer: CIH International Housing Group
Mears Group is an exceptional employer, offering a supportive work culture that prioritises community engagement and employee well-being. With benefits such as 25 days of annual leave, volunteering opportunities, and a commitment to diversity and inclusion, employees can thrive both personally and professionally in the vibrant environment of Cambridge. The role of Resident Liaison Officer not only provides a chance to make a meaningful impact on local communities but also fosters growth through collaboration and continuous improvement.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Cambridge
✨Tip Number 1
Get to know the company! Research Mears Group and their community initiatives. When you show genuine interest in their values and projects, it’ll help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to explain things clearly. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight how you meet the specific needs of the role.
We think you need these skills to ace Resident Liaison Officer in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can explain information effectively.
Highlight Your Organisational Skills:The ability to manage a high volume of tasks is key for this position. Share examples from your past experiences where you've successfully prioritised your workload and met deadlines. We love seeing how you handle fast-paced environments!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF retrofit programme and how it impacts the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As this role requires strong communication abilities, prepare examples of how you've effectively managed customer queries or complaints in the past. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share strategies you use to prioritise your workload and ensure deadlines are met. This will highlight your ability to thrive under pressure, which is crucial for this position.
✨Engage with Community Initiatives
Since the role involves supporting community-focused projects, think of any relevant experiences you have in this area. Whether it's volunteering or participating in local events, sharing these experiences will show your commitment to making a difference in the community.
