At a Glance
- Tasks: Build positive relationships with residents and ensure smooth project delivery.
- Company: Leading contractor in cladding remediation with a focus on communication.
- Benefits: 33 days holiday, private medical insurance, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for social events and career growth.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Customer service experience, excellent written English, and MS Office skills.
The predicted salary is between 30000 - 40000 € per year.
Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company.
Your Key Responsibilities are:
- Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
- Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
- Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
- Maintain Lawtech customer service processes and systems as relevant for the site and residents.
- Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.
- Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.
Role Responsibilities:
- Work closely with the Project Manager and Design & Quality teams.
- Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.
- Draft responses and communication for residents and other parties.
- Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager.
- Answering of phone calls and making any necessary appointments.
- Liaise with individual residents and establish individual requirements.
- Arrange site surveys as required to each property within the project.
- Manage surveys and work appointments with residents and comply with local key-holding and security requirements.
- Maintain Lawtech’s record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.
- Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.
- Observe all H&S rules and ensure resolution of service issues comply with all such rules.
- Escalate unresolved issues to CSM when appropriate to do so.
- Basic site administration including data entry of the in house ‘probe’ system for the below:
- Delivery receipts – Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team.
- Site stock takes – Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take.
- Update and close out alerts – Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this.
- Right to Work Checks – Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
- Maintain ID system for operatives - following procedure already started by Site Manager.
- To perform any other administrative duties as directed by CSM.
- Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service.
Skills And Qualifications:
- Excellent written English.
- Experience with customer service, ideally resident liaison experience within construction/social housing sector.
- Ability to manage resident expectations.
- DBC check (standard).
- Competent MS Excel, MS Word, Microsoft Outlook email and calendars.
- Competent use of Project Probe and SharePoint.
Benefits:
- 33 days’ holiday inclusive of bank holidays
- Company Pension
- Private Medical Insurance
- Life Assurance Scheme
- Employee Assistance Programme
- Paid travel
- Cycle to Work Scheme
- Social Events
Resident Liaison Officer in Camberley employer: CIH International Housing Group
At Lawtech, we pride ourselves on being an exceptional employer, offering a supportive work culture that values communication and collaboration. As a Resident Liaison Officer, you will enjoy a range of benefits including 33 days of holiday, private medical insurance, and opportunities for professional growth within a leading contractor in the cladding remediation sector. Our commitment to employee well-being is reflected in our Employee Assistance Programme and social events, making Lawtech a rewarding place to build your career.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Camberley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction and customer service sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to current or former employees at Lawtech. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your communication skills! As a Resident Liaison Officer, you’ll need to demonstrate your ability to build relationships. Practice your pitch and be ready to discuss how you’ve successfully managed resident expectations in the past. Remember, it’s all about making a great first impression!
✨Tip Number 3
Prepare for the interview by researching Lawtech’s projects and values. Familiarise yourself with their approach to customer service and think of examples from your experience that align with their mission. This will show them you’re genuinely interested and ready to contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Resident Liaison Officer in Camberley
Some tips for your application 🫡
Show Off Your Writing Skills:Since excellent written English is a must for this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t forget to showcase your communication skills right from the start!
Tailor Your Application:We want to see how you fit into our world! Make sure to tailor your application to highlight your experience in customer service and any relevant resident liaison work. Connect your past experiences to the responsibilities listed in the job description.
Be Specific About Your Experience:When discussing your previous roles, be specific about how you’ve managed resident expectations or resolved issues. Use examples that demonstrate your ability to maintain positive relationships, as this is key to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with Lawtech's projects and their approach to customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've successfully managed relationships in previous positions. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss these experiences during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a frustrated resident or coordinating with subcontractors. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain positive relationships.
✨Highlight Your Technical Skills
Make sure to mention your proficiency in MS Excel, Word, and any relevant software like Project Probe and SharePoint. Be prepared to discuss how you've used these tools in past roles to manage data and improve processes, as this will be crucial for the administrative aspects of the job.
