At a Glance
- Tasks: Lead a team to enhance rent performance and customer satisfaction in social housing.
- Company: Join a forward-thinking organisation dedicated to improving housing services.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Opportunities for professional development and a focus on work/life balance.
- Why this job: Make a real difference in housing management and customer outcomes.
- Qualifications: Experience in social housing and strong leadership skills required.
The predicted salary is between 47917 - 47917 £ per year.
We're looking for an experienced Housing Manager to lead our rent function and raise the bar on performance, compliance, and customer outcomes. This is an important leadership role for a subject matter expert in social housing. We’re looking for someone who understands the complexities of rent debt management, rent setting, debt performance, housing law and regulatory expectations, and can confidently lead a team to deliver outstanding results.
What you’ll be accountable for:
- Leading a team of rent officers – driving high performance and ensuring excellent customer satisfaction.
- Providing expert oversight – ensuring full compliance with rent policy, regulatory standards, and legislation.
- Improving performance – using data and insight to challenge, innovate, and continuously improve service delivery.
- Developing a high‑performing team – coaching and empowering colleagues to deliver excellent outcomes.
- Handling complexity – supporting the resolution of escalated and complex rent‑related cases.
- Shaping strategy delivery – working closely with the Operations Manager to deliver our vision, Housing Made Simple, with a focus on simplicity, compliance, and customer experience.
This role is about more than management – you will set standards, drive accountability, and embed a performance‑focused culture.
What we’re looking for:
- Experience in social housing rent debt collection, with strong technical knowledge of housing law and best practice.
- A track record of leading high‑performing teams and improving service outcomes.
- Proven ability to drive performance through data, insight, and accountability.
- Confidence to act as a recognised expert and decision‑maker in complex rent matters.
- Experience delivering continuous improvement and influencing wider organisational direction.
- Strong coaching and leadership skills, with the ability to challenge, support, and develop others.
Essential:
- Social housing experience in a rents or income‑focused role.
- Full UK driving licence.
- GCSE (or equivalent) and willingness to work towards CIH Level 4 (if not already held).
The difference you’ll make:
This is your opportunity to own and shape a core service, influence how rent debt is managed across the organisation, and ensure we deliver a service that is compliant, efficient, and genuinely works for our customers.
What we can offer:
- A competitive salary of £47,917.60 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well‑being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
Lead Housing Rent & Performance Manager in Bury St Edmunds employer: CIH International Housing Group
As a Lead Housing Rent & Performance Manager, you will join a forward-thinking organisation that prioritises employee growth and well-being. With a competitive salary and a comprehensive benefits package, including generous annual leave and access to development opportunities, we foster a culture of empowerment and support. Our agile working environment ensures a healthy work/life balance, while our dedicated Leadership Team is committed to inspiring and developing your career in the social housing sector.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Housing Rent & Performance Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and rent debt management. Be ready to share specific examples of how you've led teams to success and improved service outcomes in your previous roles.
✨Tip Number 3
Showcase your data-driven mindset! Be prepared to discuss how you've used data and insights to challenge the status quo and drive performance improvements in your past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves, and we’re excited to see how you can contribute to our vision of Housing Made Simple.
We think you need these skills to ace Lead Housing Rent & Performance Manager in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social housing and rent management. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Showcase Your Leadership Skills:Since this is a leadership role, it’s crucial to demonstrate your ability to lead high-performing teams. Share specific examples of how you've coached and empowered others to achieve outstanding results in your previous roles.
Highlight Your Compliance Knowledge:We’re looking for someone who understands the ins and outs of housing law and regulatory standards. Be sure to mention any relevant experience you have in ensuring compliance and driving performance improvements.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, rent debt management, and compliance standards. Being able to discuss these topics confidently will show that you're the subject matter expert they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams in the past. Think about specific situations where you’ve coached colleagues or improved service outcomes, as this will demonstrate your ability to develop a high-performing team.
✨Data is Your Friend
Be ready to talk about how you've used data and insights to drive performance improvements. Have some examples in mind where you challenged the status quo and delivered outstanding results through innovative thinking.
✨Prepare for Complex Scenarios
Anticipate questions about handling escalated and complex rent-related cases. Think through your approach to problem-solving and be prepared to discuss how you would support your team in resolving these issues effectively.
