At a Glance
- Tasks: Manage housing applications, verify documents, and support customer interactions.
- Company: Bury Council, dedicated to community welfare and inclusivity.
- Benefits: Agile working, commitment to equality, and guaranteed interviews for eligible candidates.
- Other info: Temporary position with potential for growth in a supportive environment.
- Why this job: Make a difference in people's lives while developing your administrative skills.
- Qualifications: Strong organisational, IT, and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an organised, customer‑focused Housing Options Officer to join our team with strong administrative and IT skills. This role is ideal for someone who thrives in a fast‑paced environment, enjoys detailed administrative work, and is confident dealing with customers both online and face‑to‑face.
As a Housing Options Officer, you will play a key part in managing our housing register. This includes processing applications, verifying documents, updating customer information, and ensuring available properties are advertised accurately and on time. You will also support the service by providing reception cover, acting as the first point of contact for visitors and directing them to the relevant teams within the Homeless Service.
Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis. This is a 3 month temporary position.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time.
We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application.
Housing Options Officer in Bury St Edmunds employer: CIH International Housing Group
Bury Council is an excellent employer that prioritises employee well-being and inclusivity, offering a supportive work environment for those in the Housing Options Officer role. With a commitment to agility in the workplace, employees benefit from flexible working arrangements and opportunities for professional growth, all while contributing to a community-focused mission that values diversity and promotes equal opportunities. Located in Bury, the Council fosters a culture of collaboration and respect, making it an ideal place for individuals seeking meaningful and rewarding employment.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Bury Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Housing Options Officer, you'll be dealing with people face-to-face and online. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Bury Council. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to jump into the fast-paced environment they offer.
We think you need these skills to ace Housing Options Officer in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Housing Options Officer, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to demonstrate how you thrive in a fast-paced environment.
Customer Focus is a Must:We want to see that you’re all about the customer! In your application, share specific instances where you've successfully dealt with customers, whether online or face-to-face. This will show us that you understand the importance of providing excellent service.
Be Detailed and Accurate:Since this role involves processing applications and verifying documents, it’s crucial to be detail-oriented. When filling out your application, double-check for any errors and ensure all information is accurate. This reflects your attention to detail, which we value highly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Housing Options Officer inside out. Familiarise yourself with the key responsibilities like processing applications and managing the housing register. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Skills
Since this role involves dealing with customers both online and face-to-face, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or provided excellent service, as these stories will highlight your customer-focused approach.
✨Get Organised
Being organised is crucial for this role. Before the interview, practice discussing how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay on top of your workload, especially in a fast-paced environment.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced by the Housing Options team, or how success is measured in this role. It shows you're engaged and eager to learn more about the position and the organisation.
