The Vacancy
We are looking for a proactive, customer-focused Lettings Officer to manage the lettings journey from the moment a tenancy ends through to the start of a new one. You will match the right home to the right customer, make fair and informed allocation decisions, and help establish sustainable tenancies from the outset.
Working across a designated geographical patch, you will balance the need to let homes promptly with careful assessment of suitability, affordability, eligibility and risk. You will work closely with customers, colleagues, Local Authorities and partner agencies to reduce avoidable void periods and support positive housing outcomes.
What you’ll do
- Own each case from receipt of a tenancy termination notice through to the start of the next tenancy.
- Assess applicants against eligibility, allocation criteria, affordability, household circumstances and housing need.
- Identify potential tenancy risks and coordinate information, advice, support or referrals before sign-up.
- Advertise homes, assess nominations, arrange viewings and coordinate with the Voids Team to achieve timely re-letting.
- Prepare tenancy agreements and sign-up documents, complete statutory and compliance checks, and maintain accurate audit trails.
What you’ll bring
- Experience in housing, lettings, allocations, property management or a customer-facing environment.
- Knowledge of housing allocations and lettings principles, including affordability and pre-tenancy assessments.
- Confidence handling sensitive or complex situations and making objective, evidence-based decisions.
- Strong customer service, communication, organisation and record-keeping skills.
- The ability to manage competing priorities, take ownership and progress cases through to completion.
- A collaborative approach and the ability to build effective relationships with customers, colleagues and partner agencies.
A full driving licence is essential for this role.
The Company
We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.
Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.
We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.
The Benefits
- Agile working
- Pension scheme
- Free car park
- Private healthcare scheme
- Long service recognition award
*Please be aware that some benefits may be role dependent.
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Lettings Officer in Burton upon Trent employer: CIH International Housing Group
Transform Housing & Support is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. Located in Reigate, our supportive work culture fosters personal and professional growth, offering tailored training programmes and flexible working arrangements to help you thrive. With a strong focus on employee wellbeing and a commitment to diversity, you'll find a rewarding career where your contributions truly matter.
Contact Details:
CIH International Housing Group Recruitment Team
