At a Glance
- Tasks: Lead a vibrant estate, enhancing residents' lives through customer service and event facilitation.
- Company: Join McCarthy & Stone, a leader in retirement living with a focus on community.
- Benefits: Enjoy a competitive salary, generous leave, flexible hours, and a supportive work environment.
- Other info: Diverse workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 26317 - 26317 £ per year.
McCarthy & Stone is seeking a House Manager to lead their estate at Earls Grange, Burscough, Lancashire. The role involves multi-tasking, customer service, and event facilitation to enhance residents' quality of life.
Working Hours & Salary
- Hours: 35 hours per week Monday to Friday, throughout the year.
- Salary: £26,317.20 actual plus benefits and bonus.
Benefits
- Group personal pension
- Life assurance
- Employee Assist Scheme
- Flexible working hours
- Generous annual leave (starts at 25 days, increases to 28 days plus bank holidays)
- Discounted gift cards and eGifts through benefits platform
Responsibilities
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with visitors in a friendly manner.
- Serving as the first point of contact for all homeowners, offering help, support and advice.
- Co-operating with partners and suppliers to ensure the smooth running of the estate.
- Representing McCarthy & Stone for homeowners’ families and friends.
- Handling homeowner issues sensitively, maintaining confidentiality and respecting privacy.
- Managing the development’s gardens and grounds efficiently, ensuring safety and a pleasant environment.
- Facilitating social interaction and encouraging homeowners to enjoy retirement.
- Ensuring all health and safety requirements are met.
Key Competencies & Qualifications
- Excellent communication skills with a “can-do” attitude.
- Extensive experience in professional customer-service oriented roles.
- Professional approach with high quality standards.
- Thrives in a busy, varied role where every day is different.
- Resilient and effective problem-solving skills.
- Basic health and safety awareness (advantage).
- Computer literacy (Microsoft Word and Outlook).
- First aid qualifications preferred; training will be provided if required.
McCarthy & Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy & Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.
House Manager in Burscough employer: CIH International Housing Group
McCarthy & Stone is an exceptional employer, offering a supportive and inclusive work environment at Earls Grange in Burscough, Lancashire. With generous benefits including flexible working hours, extensive annual leave, and opportunities for personal growth, employees are empowered to enhance the quality of life for residents while enjoying a fulfilling career. The company values diversity and fosters a culture of collaboration, making it a rewarding place to work for those seeking meaningful employment in the retirement living sector.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Burscough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIH International Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIH International Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace House Manager in Burscough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIH International Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at CIH International Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIH International Housing Group!
How to prepare for a job interview at CIH International Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
