At a Glance
- Tasks: Maintain properties, ensure cleanliness, and manage security in communal areas.
- Company: Join LiveWest, a supportive team focused on making a positive community impact.
- Benefits: Generous leave, health perks, professional growth, and family support.
- Other info: Flexible working options available; must have a valid UK driving licence.
- Why this job: Be part of a collaborative environment that values your contributions.
- Qualifications: Experience in maintenance, cleaning, and customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Supported Housing team. This role is suitable for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment.
Key Responsibilities
- Property Maintenance: Undertake minor maintenance work and repairs, ensuring properties are kept in excellent condition. Report major repairs and liaise with contractors to ensure timely and effective solutions.
- Cleaning and Decorating: Maintain communal areas, including gardens, and prepare vacated properties for new customers by cleaning and redecorating as needed.
- Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times, and maintain the security of void properties until new tenancies begin.
- Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately.
Why Join LiveWest?
At LiveWest, we focus on the customer. As an Estate Officer, you will be part of a team that values collaboration, innovation, and continuous improvement. We offer a supportive work environment where contributions are recognised and valued. Join us and be part of a company committed to making a positive impact on the lives of our customers and the community.
This role is offered on a full-time, permanent basis working 37 hours per week. It is a field-based role covering the Bristol area. We are able to offer this position on a job-share basis (3 days & 2 days) or a part-time basis.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.
About The Candidate
To be successful in your application for the role of Estate Officer – Supported Housing, you will have the essential skills and experience for a level 1 role and the following role-specific skills and experience:
- Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but you must be willing to undertake them in the role.
- Show an awareness of personal health and safety and of those around you.
- Experience of assisting customers and providing excellent customer service.
- Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
- Ability to work using your own initiative and remain calm under pressure.
- Good customer service skills; showing an understanding of what customer care is.
- Show a positive attitude and take pride in work.
- Good interpersonal skills with the ability to build good relationships with customers and colleagues.
- Have a full, valid UK driving licence with access to a suitable vehicle.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service, and the option to purchase up to 5 extra days (pro rated for part-time roles).
- Pension Contributions: Up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Ongoing personal and professional growth opportunities.
- Family Support: Policies to help balance work and family life, including a new child payment.
- Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Our values guide how we work together and deliver services to customers. Collaboration is at the heart of LiveWest, and we work to deliver together. We are one of the largest employers in the South West, with around 1,800 colleagues serving 80,000 customers. We are committed to supporting colleagues to thrive and grow within the company. Inclusion at LiveWest: we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We welcome individuals of all backgrounds and experiences.
Estate Officer - Supported Housing in Bristol employer: CIH International Housing Group
LiveWest is an exceptional employer that prioritises collaboration, innovation, and continuous improvement within a supportive work environment. As an Estate Officer in the Bristol area, you will enjoy generous annual leave, health benefits, and opportunities for personal and professional growth, all while making a positive impact on the lives of customers and the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estate Officer - Supported Housing in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out LiveWest's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to property maintenance and customer service. Think about your past experiences and how they relate to the role of Estate Officer. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your hands-on skills! If you have any relevant experience in gardening, cleaning, or minor repairs, be ready to share specific examples. This is your chance to demonstrate how you can maintain high standards in a supportive housing environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Estate Officer position.
We think you need these skills to ace Estate Officer - Supported Housing in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for maintaining high standards and creating a welcoming environment shine through. We want to see that you genuinely care about the role and the impact it has on our customers.
Highlight Relevant Experience:Make sure to mention any hands-on experience you have with property maintenance, cleaning, or gardening. Even if you haven't done all of these, showing your willingness to learn and take on these tasks is key for us.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and make sure to address how they align with the responsibilities of the Estate Officer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with LiveWest!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Estate Officer. Brush up on your knowledge of property maintenance, cleaning, and security management. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role, but genuinely passionate about it.
✨Showcase Your Customer Service Skills
Since this role involves assisting customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this will demonstrate your commitment to customer care, which is a big part of LiveWest's mission.
✨Demonstrate Team Spirit
LiveWest values collaboration, so be ready to talk about your experiences working in a team. Highlight instances where you contributed to a group project or helped a colleague out. This will show that you can thrive in a collaborative environment, which is essential for the Estate Officer role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about the team dynamics or how LiveWest supports its employees' professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
