At a Glance
- Tasks: Engage with residents and oversee housing projects in a supportive environment.
- Company: Join Connollys, a family-oriented leader in social housing refurbishment.
- Benefits: Enjoy a competitive rewards package, generous holidays, and training opportunities.
- Other info: Be part of a diverse team in a rapidly growing company.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Strong communication skills and experience in social housing or customer service.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for dynamic Resident Liaison Officers/Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across North Yorkshire - Bradford / Halifax / Leeds / Huddersfield etc.
Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire. The scope of works we have will be kitchen and bathroom refurbishments and previous experience in this field would be desirable.
What you will be responsible for:
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we'd like from you:
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we will give you:
This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer in Bradford employer: CIH International Housing Group
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. As a Resident Liaison Officer, you will benefit from a comprehensive rewards package, including a strong pension scheme and generous holiday entitlement, while working in a dynamic environment that values your contributions to the social housing sector across North Yorkshire. Join our team and enjoy opportunities for professional development alongside a diverse and experienced senior team dedicated to your success.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Connollys and their projects. Familiarise yourself with their values and recent works, especially in kitchen and bathroom refurbishments. This will show that you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be an excellent communicator. Role-play potential scenarios with friends or family to build your confidence in handling resident queries and complaints.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on joining Team Connolly and ready to contribute to the fantastic work they do in the social housing sector.
We think you need these skills to ace Resident Liaison Officer in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in social housing and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since communication is key in this role, use your application to demonstrate your excellent interpersonal skills. Share examples of how you've successfully liaised with residents or resolved issues in the past. We want to see how you connect with people!
Be Professional Yet Personable:While we love a friendly vibe, remember to keep it professional. Use a polite tone and ensure your application is well-structured. This reflects your ability to communicate effectively with residents and clients, which is super important for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the social housing sector and Connolly's role within it. Brush up on recent projects they've completed, especially in kitchen and bathroom refurbishments. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively liaised with residents or clients in the past. Think about times when you resolved complaints or built relationships – these stories will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could be anything from managing customer complaints to coordinating with housing associations. Highlighting your problem-solving skills will resonate well with their expectations.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture at Connolly. Inquire about their approach to tenant satisfaction or how they handle feedback from residents. This shows you're not just interested in the job, but also in contributing positively to their team.
