At a Glance
- Tasks: Help residents facing housing difficulties and provide initial advice and guidance.
- Company: Supportive Housing team dedicated to preventing homelessness.
- Benefits: Generous annual leave, local government pension, and free gym membership.
- Other info: Enjoy hybrid working and excellent career development opportunities.
- Why this job: Make a real difference in your community while supporting vulnerable residents.
- Qualifications: Experience in housing or advice roles with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about helping people and making a positive difference in your community? We are looking for a motivated Homelessness Triage Officer to join our supportive Housing team. This is a rewarding frontline role where you will help residents facing housing difficulties and work alongside dedicated colleagues who are committed to preventing homelessness and delivering a compassionate, high-quality service.
Responsibilities
- As the first point of contact for the service, you will provide initial advice and guidance to people experiencing housing problems.
- You will carry out triage assessments, identify households who may be homeless or at risk of homelessness, and offer clear information on housing options and available support.
- The role involves managing an initial caseload, maintaining accurate records and working with partner agencies to ensure residents receive the right help as early as possible.
The post is offered on a permanent, full time basis (36 hours per week). The Council operates a hybrid working system where employees may work up to three days per week from home.
Qualifications
- We are looking for someone with experience of working in housing, homelessness services or a similar advice role, who is confident communicating with people from a wide range of backgrounds.
- You will be organised, able to manage competing priorities, and comfortable making informed decisions in a busy environment.
- Most importantly, you will have a strong customer focus, good problem‑solving skills and a genuine commitment to supporting vulnerable residents.
Benefits
- 27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
- Local government pension scheme
- Flexi‑Leave - accrue extra hours & exchange for up to 2 days leave per month
- Free gym membership
- Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
- Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
- Employee Assistance Programme
Homelessness Triage Officer in Borehamwood employer: CIH International Housing Group
Join our dedicated Housing team as a Homelessness Triage Officer and make a meaningful impact in your community. We offer a supportive work culture with flexible hybrid working options, generous annual leave, and a range of wellbeing benefits to ensure you thrive both personally and professionally. With opportunities for growth and development, you'll be part of a compassionate team committed to preventing homelessness and providing high-quality support to vulnerable residents.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Triage Officer in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector. Attend local events or join online forums where you can connect with others who share your passion for helping vulnerable residents.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Homelessness Triage Officer role. Highlight your experience and commitment to making a difference.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It’s the best way to ensure your details land in the right hands.
We think you need these skills to ace Homelessness Triage Officer in Borehamwood
Some tips for your application 🫡
Show Your Passion:When you’re writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the community and supporting those facing housing difficulties.
Tailor Your Experience:Make sure to highlight any relevant experience you have in housing or homelessness services. We’re looking for someone who can communicate effectively with diverse backgrounds, so share examples that showcase your skills in this area.
Be Organised:Since the role involves managing a caseload and maintaining accurate records, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of your work and manage competing priorities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Homelessness Triage Officer. Familiarise yourself with the local housing issues and the support services available. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Empathy
In this role, you'll be working with vulnerable residents, so it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've successfully supported individuals in difficult situations, highlighting your customer focus and problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and prioritisation skills. Think about how you would handle various situations, such as a resident in crisis or managing a heavy caseload. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
