At a Glance
- Tasks: Support individuals and families seeking homelessness assistance in a compassionate role.
- Company: Join a dedicated team focused on delivering essential housing services.
- Benefits: Competitive salary, additional unsocial hours payment, and monthly on-call allowance.
- Other info: Flexible shift patterns with opportunities for personal growth and development.
- Why this job: Make a real difference in the lives of vulnerable people while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31022 - 34434 £ per year.
Grade F: £31,022 to £34,434 – Contract: Permanent
You will be working on a rolling 8‑day shift pattern. This permanent, full‑time position (37 hours per week) requires a rolling 8‑day shift pattern (5 days on/3 days off or 4 days on/4 days off). Shift timings are either 8:00 am–6:15 pm or 11:00 am–9:00 pm.
You will play a key role in delivering a comprehensive housing service to individuals and families seeking homelessness support. Working from Benjamin Court temporary accommodation unit, you will assist families with complex needs, including disability, mental health issues, substance misuse and domestic abuse. You will build effective working relationships with internal teams and external partners to help residents move toward suitable long‑term accommodation in the social and private rented sectors.
About You
- Self‑motivated, compassionate and committed to supporting vulnerable people seeking homelessness assistance.
- Experience in office and reception environments, dealing with customers face‑to‑face and over the phone.
- Good understanding of the causes of homelessness and the challenges faced by individuals in temporary accommodation.
- Strong IT skills, confident in using a range of internal and external systems, and able to communicate effectively both electronically and verbally.
- Attention to detail in completing important documentation such as benefit claims and Housing Benefit applications.
- Excellent communication skills, able to respond sensitively and professionally to individuals experiencing homelessness.
Contact
For further information about this role, contact gary.lowe@bolton.gov.uk.
Legal and safeguarding
This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Employment offers are conditional on satisfactory DBS clearance. The possession of a criminal record will not necessarily bar an individual from working with us. The information provided to a DBS check will be treated confidentially in accordance with the DBS Code of Practice. This role requires a specified level of spoken English as required by the person specification and is a designated customer‑facing role under the fluency duty. We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff to share this commitment.
Accommodation Officer in Bolton employer: CIH International Housing Group
As an Accommodation Officer at our organisation, you will be part of a compassionate team dedicated to supporting vulnerable individuals and families facing homelessness. We offer a supportive work culture that values employee growth, with opportunities for professional development and training. Located at the Benjamin Court temporary accommodation unit, you will enjoy a competitive salary, additional benefits for unsocial hours, and a flexible shift pattern that promotes work-life balance.
Contact Details:
CIH International Housing Group Recruitment Team
