At a Glance
- Tasks: Manage housing services and build community relationships across Dorset.
- Company: Join a growing organisation committed to equality and inclusion.
- Benefits: Generous holiday, wellbeing days, and flexible benefits package.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 32000 - 40000 £ per year.
Salary £32,000.00 - £40,000.00 Per year
Location: We're growing in the Dorset area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Blandford Office 1 day a week, with extensive travel across the Dorset area.
Role Overview: You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. As a Housing Officer, you'll be visible and proactive within your community, working directly with residents, colleagues, and partners to deliver customer-focused services. You will play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
Responsibilities:
- Deliver excellent tenancy, leasehold, and neighbourhood management services across your locality
- Act as a trusted point of contact for customers
- Build relationships with local authorities, community groups, and partner agencies
- Use data insights to improve services and ensure compliance with legislation and regulations
- Support neighbourhood improvements and shape services based on the voice of our customers
- Maintain accurate customer records and ensure data is used responsibly
- Promote SNG's values and culture of collaboration, safety, and inclusion
Qualifications:
- Experience delivering tenancy, lease, or neighbourhood management services
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
- A collaborative approach, working across teams and with external stakeholders
- Good knowledge of landlord services and the ability to apply this in practice
- A customer-first mindset, with a track record of achieving positive outcomes
- Confidence using digital tools to support service delivery
- A full driving licence and access to your own vehicle
Benefits:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Equality, Diversity and Inclusion: We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Additional Information: Basic DBS check will be undertaken for the successful candidate.
Housing Officer in Blandford Forum employer: CIH International Housing Group
Join a forward-thinking organisation as a Housing Officer in the beautiful Dorset area, where you'll enjoy a flexible work environment that includes working from home and engaging directly with the community. With a strong commitment to employee wellbeing, we offer generous holiday allowances, a matched pension scheme, and opportunities for personal growth within a culture that values collaboration, safety, and inclusion. Be part of a team that prioritises customer-focused services and makes a real difference in people's lives.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Blandford Forum
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This shows your enthusiasm and keeps you in the loop about their latest news and job opportunities.
✨Tip Number 3
Prepare for interviews by researching common questions for Housing Officers. Practice your responses, focusing on your experience with tenancy and neighbourhood management. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer in Blandford Forum
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in tenancy and neighbourhood management, and show us how your skills align with our values and the job requirements.
Showcase Your Communication Skills:As a Housing Officer, strong communication is key! Use your application to demonstrate how you've built relationships and resolved complex issues in the past. We want to see your ability to connect with customers and stakeholders.
Be Data-Savvy:Mention any experience you have with using data insights to improve services. We love candidates who can leverage data to ensure compliance and enhance customer experiences, so don’t shy away from sharing relevant examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Dorset. Let’s get started on this journey together!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy, leasehold, and neighbourhood management services. Familiarise yourself with the specific challenges and opportunities in the Dorset area, as well as any relevant legislation. This will show that you're not just interested in the role, but that you understand the context in which you'll be working.
✨Showcase Your Communication Skills
As a Housing Officer, strong communication is key. Prepare examples of how you've successfully built relationships with customers and stakeholders in the past. Think about times when you've resolved complex issues or influenced others – these stories will help demonstrate your skills during the interview.
✨Emphasise Your Customer-First Mindset
Be ready to discuss how you've put customers at the heart of your work. Share specific instances where you've achieved positive outcomes for residents or improved services based on customer feedback. This will highlight your alignment with the company's values and your commitment to delivering excellent service.
✨Get Tech-Savvy
Since the role involves using digital tools for service delivery, be prepared to talk about your experience with technology. Whether it's managing data or using software to enhance communication, showcasing your confidence with digital tools will set you apart from other candidates.
