At a Glance
- Tasks: Manage leasehold and shared ownership properties while providing expert advice to customers.
- Company: Join Abri, a leading housing provider dedicated to community and customer service.
- Benefits: Enjoy 28 days holiday, generous pension, flexible working, and personal development opportunities.
- Other info: Embrace an inclusive culture with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives by ensuring safe and sustainable homes.
- Qualifications: Experience in leasehold management and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We're delighted to be recruiting for a Homeowner Services Officer to join our exciting Specialist Residential Services team, based from our Eastleigh office on a permanent basis.
Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, skills and experience required
- This role requires you to have access to your own vehicle and a full UK driving licence.
- You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022).
- You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
- You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.
About Abri
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive.
What you can expect
- 28 days holiday + the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
- Free eye tests
- Cycle to Work scheme
About you
We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!
Be yourself
We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.
Leasehold & Property Services Specialist in Bishopstoke employer: CIH International Housing Group
Abri is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements, generous benefits including a robust pension scheme and personal development opportunities, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community from our Eastleigh office.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold & Property Services Specialist in Bishopstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector, especially those who know about leasehold and shared ownership. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold law and recent legislation changes. We want you to feel confident discussing topics like the Commonhold and Leasehold Reform Act 2002 during your interview.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you dealt with challenging situations calmly and effectively. This will impress potential employers and show them you can handle the pressures of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Abri.
We think you need these skills to ace Leasehold & Property Services Specialist in Bishopstoke
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role inside out. Familiarise yourself with leasehold and shared ownership products, as well as the relevant legislation. This will help you tailor your application to show that you're the perfect fit for the Homeowner Services Officer position.
Be Personal:When writing your application, don’t just list your qualifications. Share your personal experiences and how they relate to the role. We want to see your personality shine through, so let us know what makes you unique and how you can contribute to our team.
Showcase Problem-Solving Skills:This role involves dealing with challenging situations, so highlight any relevant experiences where you've successfully navigated difficult scenarios. Use specific examples to demonstrate your calmness and professionalism in problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Abri!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Legislation
Make sure you brush up on the Commonhold and Leasehold Reform Act 2002, the Landlord and Tenant Act, and the Building Safety Act 2022. Being able to discuss these laws confidently will show that you understand the legal framework surrounding leasehold and shared ownership properties.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with difficult situations or challenging behaviours in the past. This role requires a calm and professional approach, so having specific instances ready to share will demonstrate your ability to handle sensitive issues effectively.
✨Understand Service Charges Inside Out
Familiarise yourself with service charge management and common enquiries related to it. Be ready to discuss how you would approach scrutinising service charge queries and what steps you would take to resolve them, as this is a key part of the role.
✨Embrace Abri's Values
Research Abri’s values and think about how they align with your own. Be prepared to discuss how you can contribute to their mission of providing quality homes and services. Showing that you share their commitment to community and customer service will set you apart.
