At a Glance
- Tasks: Manage leasehold and shared ownership properties, providing expert advice to customers.
- Company: Join Abri, a leading housing provider dedicated to community and sustainability.
- Benefits: Enjoy 28 days holiday, generous pension, flexible working, and personal development opportunities.
- Other info: Embrace an inclusive culture and enjoy a dynamic work-life balance.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in leasehold management and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Your new role involves managing a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams, and acting as a point of contact for other lease specific enquiries and processes.
Knowledge, skills and experience required:
- Access to your own vehicle and a full UK driving licence.
- Knowledge and experience in both leasehold and shared ownership products.
- Understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022).
- Demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
- Able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner.
- Ability to use initiative to problem solve.
What you can expect:
- 28 days holiday + the opportunity to buy and sell holiday
- Generous pension scheme with contributions up to 10%
- Money off tons of high street and online retailers
- Life assurance of 5x your annual salary
- Generous parental and family leave
- Health and wellbeing packages
- Electric car scheme
- Personal development opportunities
- Colleague recognition scheme
- Flexible working
- Free eye tests
- Cycle to Work scheme
We are committed to promoting an inclusive culture and value the individual differences, life experiences and knowledge that all our colleagues bring into the workplace. We recognise the benefits flexible working can bring and aim to support colleagues who need to work flexibly wherever we can.
Homeowner Services Officer in Bishopstoke employer: CIH International Housing Group
Abri is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements, generous benefits including a robust pension scheme and personal development opportunities, employees are empowered to thrive in their roles while making a meaningful impact in the communities they serve from our Eastleigh office.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Services Officer in Bishopstoke
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Abri or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of leasehold and shared ownership products. Be ready to discuss how you’ve handled tricky situations in the past – they’ll want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for community service! Abri values making a difference, so share any relevant experiences where you've positively impacted your community or helped others navigate housing issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Abri.
We think you need these skills to ace Homeowner Services Officer in Bishopstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with leasehold and shared ownership properties. We want to see how your skills align with the role of Homeowner Services Officer, so don’t hold back on showcasing your relevant knowledge!
Showcase Your Problem-Solving Skills:In your written application, give examples of how you've dealt with challenging situations in the past. We love seeing candidates who can handle sensitive issues calmly and effectively, so share those stories that demonstrate your initiative and problem-solving abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Legislation
Make sure you brush up on the Commonhold and Leasehold Reform Act 2002, the Landlord and Tenant Act, and the Building Safety Act 2022. Being able to discuss these laws confidently will show that you understand the legal framework surrounding leasehold and shared ownership properties.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with difficult situations or challenging behaviours in the past. This role requires a calm and professional approach, so having specific instances ready to share will demonstrate your ability to handle sensitive issues effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Homeowner Services Officer, such as managing service charge enquiries and handling lease extension claims. Being able to articulate how your experience aligns with these tasks will make you stand out as a candidate.
✨Embrace Abri's Values
Research Abri’s values and think about how they resonate with your own. Be prepared to discuss how you can contribute to their mission of providing quality homes and services, and how you embody their commitment to inclusivity and community engagement.
