At a Glance
- Tasks: Engage with customers and coordinate property improvements for a thriving community.
- Company: Join GreenSquareAccord, a leader in affordable housing and community support.
- Benefits: Enjoy 25 days holiday, flexible working, and health cash plans.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 28750 - 28750 € per year.
Job Location: Brindley Place, Midlands – Walsall, Wolverhampton, South Staffs, Cannock Chase, Stafford, Birmingham, Sandwell, Dudley & Coventry.
Salary: £28,750
Contract type: Permanent
Working hours: 37 hours per week
Interview date: 1 May 2026 (applications encouraged early; role may close early).
About the role
At GreenSquareAccord we provide affordable homes and services that help communities thrive. The Tenant Liaison Officer (TLO) will play a key role in delivering high‑quality property improvements across our homes. This customer‑facing role involves acting as the link between residents, contractors and internal teams to ensure works are delivered smoothly, safely and with excellent communication.
What You’ll Be Doing
- Customer Engagement & Support: Serve as the main point of contact for customers throughout planned works. Carry out pre‑inspection visits and explain upcoming improvements. Provide information packs and guidance. Support vulnerable customers and raise safeguarding concerns where needed.
- Access Coordination & Programme Support: Schedule appointments and maintain accurate access records. Identify and resolve access issues early to avoid delays.
- Contractor & Partner Liaison: Share accurate customer and appointment details with contractors. Ensure contractors follow customer care standards. Attend site visits and project meetings.
- Customer Experience & Complaints: Handle customer queries and complaints professionally. Monitor satisfaction and gather feedback to improve services.
- Data & Compliance: Maintain accurate records across systems (MRI, ServiceConnect, etc.).
About you
Essential Skills & Experience:
- Strong customer service experience.
- Excellent written and verbal communication skills.
- Ability to manage your own workload and prioritise effectively.
- Experience handling challenging or sensitive situations with empathy.
- Good working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
- GCSE (or equivalent) in Maths and English.
Desirable:
- NVQ Level 2+ in Customer Care (or similar).
- Experience within social housing.
- Analytical skills (e.g. Excel, Power BI).
Benefits
- 25 days annual holiday entitlement.
- A defined contribution pension scheme.
- Trust‑based flexible working and a Confidential Employee Assistance Programme (EAP).
- Two days paid volunteering leave per year.
- Buying and selling of annual leave.
- Opt‑in health cash plan with cover on eye test and glasses, dental, therapy and more.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord is a Disability Confident Employer and actively encourages applications from individuals with disabilities, providing access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Tenant Liaison Officer in Birmingham employer: CIH International Housing Group
At GreenSquareAccord, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant Midlands, our Tenant Liaison Officer role provides opportunities to engage with diverse communities while enjoying benefits such as flexible working, generous holiday entitlement, and a commitment to diversity and inclusion. Join us in making a meaningful impact in the lives of residents and experience a workplace that values your contributions.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Birmingham
✨Tip Number 1
Get to know the company! Research GreenSquareAccord and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll need to engage with customers and contractors effectively. Role-play common scenarios with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Think about what you want to know regarding their approach to customer service and community engagement.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it’s a great opportunity to reiterate your interest in the role and highlight any key points you may have missed.
We think you need these skills to ace Tenant Liaison Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenant Liaison Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Relevant Experience:If you've worked in social housing or have experience dealing with challenging situations, make it known! We love seeing candidates who can empathise with our customers and handle sensitive matters effectively.
Apply Early!:Don’t wait until the last minute to submit your application. The role may close early, so get your application in through our website as soon as possible. We’re excited to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks like customer engagement, access coordination, and contractor liaison. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about times when you handled challenging situations with empathy and professionalism. This will highlight your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Practice Your Communication Skills
As excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
