At a Glance
- Tasks: Support council tenants and manage 59,000 properties while ensuring resident safety.
- Company: Join Birmingham City Council, a Living Wage Employer committed to community welfare.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in residents' lives and enhance community relationships.
- Qualifications: Experience in housing or customer service is a plus; passion for helping others is essential.
The predicted salary is between 35412 - 41771 £ per year.
Permanent Grade C - £35,412 to £41,771
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.50 hours per week
Hybrid working
We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.
This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents; the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes.
As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti‑social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face‑to‑face with customers and provide a visible presence within your area.
Previous experience of working within a housing sector environment is desirable. Please be aware that there will be elements of lone working within this role. If you are someone who places the customer at the heart of what you do, we would love to hear from you.
There are vacancies for the following areas: Central/North, East and South.
Interviews for this role will be held in New Year 2026. Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact Resourcing@birmingham.gov.uk quoting ref 3537. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Localities Housing Officer in Birmingham employer: CIH International Housing Group
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises the well-being of its employees. With a commitment to the Living Wage and a focus on employee development, staff can expect meaningful growth opportunities while making a tangible impact in the community. The hybrid working model allows for flexibility, ensuring that our Localities Housing Officers can effectively engage with residents and contribute to the transformation of housing services across Birmingham.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Localities Housing Officer in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Birmingham City Council and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Localities Housing Officer, especially your customer service skills and any relevant housing sector experience.
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you've successfully dealt with tenant issues or community engagement. This will demonstrate your problem-solving skills and ability to connect with residents.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Localities Housing Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Localities Housing Officer role. Highlight relevant experience in housing management and customer service, as this will show us you understand what we're looking for.
Craft a Compelling Supporting Statement:Your Supporting Statement is your chance to shine! Use it to explain how your personal qualities and skills align with the role. Don’t forget to mention why you’re excited about joining our team at Birmingham City Council.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward language that gets your message across without unnecessary fluff. Remember, you have a 1500-word limit for your Supporting Statement!
Apply Early:Don’t wait until the last minute to submit your application. We might close vacancies earlier than expected due to high volumes of applications. Get your CV and Supporting Statement uploaded through our website as soon as you can!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Localities Housing Officer inside out. Familiarise yourself with the key responsibilities, such as conducting tenancy visits and dealing with anti-social behaviour. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about putting residents at the heart of what you do, prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your communication skills and how you build relationships within the community.
✨Prepare Your Supporting Statement
Your Supporting Statement is crucial! Make it clear how your personal qualities, skills, and experience align with the job criteria. Keep it concise but impactful, and remember to express your motivation for applying. Stick to the 1500-word limit and make every word count!
✨Ask Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to clarify any doubts you might have about the position.
