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- Tasks: Supervise staff, manage emergencies, and respond to tenant concerns.
- Company: Birmingham City Council, a leading landlord committed to community partnership.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Join a supportive team with a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in housing, problem-solving, and effective communication required.
The predicted salary is between 35412 - 44075 £ per year.
Permanent, Grade C – £35,412 to £44,075, 36.5 hours per week. Only available to Birmingham City Council employees, including those under a S188 (Priority Movers and Lateral Movers). An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well‑managed homes and neighbourhoods. This role will be based in the Central and North parts of the city, reporting to the Housing Manager. Flexibility to respond to demand across the entire area when called upon is essential.
Key responsibilities:
- Supervise Neighbourhood Visiting Officers on a daily basis, responding to emergency situations that arise.
- Manage staff duties including case reviews, performance management, setting targets and priorities, one‑to‑one meetings, appraisals, sickness monitoring, return‑to‑work interviews, risk assessments, attendance, annual leave, health and safety.
- Identify training needs for supervised staff with your manager and develop strategies to meet those needs.
- Deal with emergency situations such as water leaks in tower blocks, gas forced entries and safe‑and‑well checks.
- Respond to tenant concerns to find the best possible solutions, working with partner agencies on safeguarding and vulnerable tenants.
Required qualifications and experience:
- Relevant experience in housing and problem‑solving skills.
- Effective communication with stakeholders and ability to hold partners to account.
- Experience collaborating with partner agencies on safeguarding and working with vulnerable tenants.
- A full valid driving licence.
Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of right to work in the UK is required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Housing Officer - Lateral Move in Birmingham employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Lateral Move in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your colleagues at Birmingham City Council and let them know you're interested in the Housing Officer role. A friendly chat can sometimes lead to insider info or even a recommendation.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past experiences where you successfully handled tenant concerns or emergency situations. We want to see how you can bring that expertise to the table!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experience with stakeholders and partner agencies. We love candidates who can articulate their thoughts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Birmingham City Council team.
We think you need these skills to ace Housing Officer - Lateral Move in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing and problem-solving. We want to see how your skills align with the key responsibilities of the Housing Officer role.
Showcase Your Communication Skills: Effective communication is crucial for this position. Use your written application to demonstrate how you've successfully engaged with stakeholders and resolved tenant concerns in the past.
Highlight Your Team Management Experience: Since you'll be supervising Neighbourhood Visiting Officers, it's important to showcase any previous experience you have in managing staff duties, performance management, and training needs assessment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity within Birmingham City Council.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing policies and the specific responsibilities of a Housing Officer. Familiarise yourself with Birmingham City Council's approach to community engagement and how they manage their housing stock.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully dealt with emergency situations or tenant concerns. Highlight your ability to think on your feet and collaborate with partner agencies, as this will be crucial in the role.
✨Communicate Effectively
Practice clear and concise communication. You’ll need to demonstrate your ability to engage with various stakeholders, so consider how you can convey complex information simply and effectively during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing staff or responding to emergencies. Think through your responses ahead of time, focusing on your leadership style and how you would prioritise tasks under pressure.