At a Glance
- Tasks: Liaise with residents and manage communication about property works.
- Company: Join Connollys, a family-run leader in social housing refurbishment.
- Benefits: Enjoy a competitive rewards package, generous holidays, and training opportunities.
- Other info: Be part of a supportive team in a rapidly growing company.
- Why this job: Make a real difference in the community while growing your career.
- Qualifications: Experience in social housing or customer service is preferred.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for dynamic Resident Liaison Officers/Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across North Yorkshire - Bradford / Halifax / Leeds / Huddersfield etc.
Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire. The scope of works we have will be kitchen and bathroom refurbishments and previous experience in this field would be desirable.
What you will be responsible for:
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we'd like from you:
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we will give you:
This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer in Bingley employer: CIH International Housing Group
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. As a Resident Liaison Officer, you will benefit from a comprehensive rewards package, including a strong pension scheme and generous holiday entitlement, while working in a dynamic environment that values your contributions to the social housing sector across North Yorkshire. Join our diverse team and enjoy opportunities for professional development as we continue to expand our services in the community.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Bingley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get involved in local community events related to housing. This is a great way to meet potential employers and show off your passion for the field. Plus, it gives you a chance to demonstrate your excellent communication skills!
✨Tip Number 3
Prepare for interviews by researching Connolly and their projects. Show that you understand their values and how you can contribute to their mission in social housing. Tailor your answers to reflect their needs and culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Team Connolly and ready to make a difference in the community.
We think you need these skills to ace Resident Liaison Officer in Bingley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Resident Liaison Officer role. Highlight any previous work in social housing or customer service, as this will show us you’re a great fit for our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with residents and how your interpersonal skills can help us build strong relationships within the community.
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with clients or residents in the past. This will help us see your potential to excel in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join Team Connolly!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the social housing sector and Connolly's role within it. Brush up on recent projects they've completed, especially in kitchen and bathroom refurbishments. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively liaised with residents or clients in the past. Think about times when you resolved complaints or built relationships – these stories will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could be anything from managing customer complaints to coordinating with housing associations. Highlighting your problem-solving skills will resonate well with their expectations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture. For example, ask about their approach to tenant satisfaction or how they support their team’s development.
